Questions 1-2 refer to the following receipt.
Receipt #84502-11516
(Keep this receipt number handy. You will need it if you have to contact customer service.)
April 17, 6:43 p.m.
Received from Jasmine Shalib:
$54 payment to Pilgrim Theater
Charged to credit card ending in xxxx-1394 Description: Tickets for Philip Dadian in concert Friday. May 1, 7:30 p.m.
Unit price: $27 / Quantity: 2 / Amount: $54
IMPORTANT: Please print this receipt and bring it with you to the venue. No paper tickets will be mailed. Be sure to arrive early to check your name on the preorder list at the ticket counter. Tickets are nonrefundable.
0Câu 1
What does Ms. Shalib plan to do on May 1?
A. Call the theater
B.Request a refund
C. Pay her credit card bill
D. Attend a musical event
Câu 2
What must Ms. Shalib bring with her?
A. A credit card
B.Paper tickets
C. A copy of a receipt
D. A form of identification
A.
B.
C.
D.

Questions 3-5 refer to the following invoice.
0Câu 3
What most likely is Omicron Premier Services?
A. A hospital
B.A doctor’s office
C. A shipping company
D. A medical supply company
Câu 4
According to the invoice, what will happen on April 3?
A. An invoice will be revised
B.An order will be placed
C. A payment will be refunded
D. A shipment will be delivered
Câu 5
What is indicated about the gloves?
A. They are out of stock at the moment.
B.They are available in one size only.
C. They are no longer manufactured.
D. They are the wrong brand.
A.
B.
C.
D.

Questions 6-7 refer to the following text message.
From: Rick Barilla, Thursday, 3 October, 8.53 a.m.
Maria. I’m at the Baycrest Motel, installing the new ballroom lighting system. Joe called in sick, and this job s too big to do alone. It’s not what I expected. It’s a large space that can be divided into smaller rooms, and the hotel wants a programmable system to work when the space is used for more than one meeting or dinner scheduled at the same time. Can you phone Scott and ask him to come help me? I don’t have his mobile phone number.
0Câu 6
What problem does Mr. Barilla have?
A. He feels sick and cannot work
B.He will not be able to attend a scheduled dinner
C. He does not know how to divide a large room
D. He is unable to do a job by himself
Câu 7
Why did Mr. Barilla send the text message to Maria?
A. To have her reschedule a meeting at a hotel
B.To cancel an event in the hotel ballroom
C. To ask her to make a call
D. To request special equipment
A.
B.
C.
D.

Choose the correct option - (A), (B), (C), or (D) - to complete the sentences in the passage.
Questions 5-8 refer to the following notice.
We are pleased to __5__ that we are moving to a new facility on 2134 Dole Street.
__6__. Hopefully, we will be able to better serve you with more space __7__before.
In order to celebrate the expansion, we are offering up to 50 percent off most of our regular prices for the last two weeks of the month.
For loyal customers like you, we are holding a presale on May 17. Come and get the __8__deals while they last.
0Câu 5
Questions 5
A. announce
B.produce
C. overcome
D. tell
Câu 6
Questions 6
A. The cause of this is a recent decrease in sales.
B.This relocation is due to our remarkable growth in the Dole area.
C. The Dole area is always packed with so many people.
D. The movers will arrive sooner than we expected.
Câu 7
Questions 7
A. to
B.from
C. than
D. as
Câu 8
Questions 8
A. good
B.most
C. better
D. best
A.
B.
C.
D.

Decide which of the options - (A). (B), (C), or (D) - best completes the sentences in the reading passage.
Questions 1-4 refer to the following information.
Restricted Articles Onboard
There are a number of items that you are not allowed __1__in your hand baggage on the plane. __2__. However, you may always bring baby food to be consumed and medicines to be taken during the flight. In addition, any devices from the SAS Company are __3__banned. The reason is that its lithium batteries can generate a great deal of heat and are reported to catch fire. Please note that this measure was taken to comply __4__an emergency order issued by the U.S. Department of Transportation.
0Câu 1
Questions 1
A. carry
B.carried
C. carrying
D. to carry
Câu 2
Questions 2
A. Liquids exceeding 100ml per item are restricted.
B.Lighters are permitted only in checked baggage.
C. Thank you for following the instructions.
D. Sharp objects may need additional screening.
Câu 3
Questions 3
A. completely
B.dramatically
C. gradually
D. securely
Câu 4
Questions 4
A. at
B.on
C. with
D. for
A.
B.
C.
D.

Questions 50-54 refer to the following e-mail, Web page, and article.
To: Ben Greenidge
From: Nirmala Deokaran
Subject: Request
Date: 13 January
Dear Mr. Greenidge,
I kindly request that management consider entering company in the CASATO Virtual Business Tournament. The competition, organized by the Caribbean & South American Trade Organization (CASATO), requires participants to develop and implement business strategies that ensure the long-term stability and continuity of an imaginary company.
Participation in this event could be highly beneficial to our company. Though many tournament participants occupy non-decision-making positions in their organization, the contest demands that they apply a broad range of leadership practices. In the process, most become more appreciative of the day-to-day realities and complexities of managing an actual company. Moreover, they tend to apply the skills acquired or refined during the competition such as collaboration, analysis, and problem-solving — in actual work situations. Additionally, participation in the event may increase our company's profile, opening up new markets for our products. Roughly six months after last year’s tournament, about one-third of the 70 companies that had taken part in that event reported an increase in regional business activities.
Details about the tournament are available at www.casato.org/events/tournamem_information.
Sincerely.
Nirmala Deokaran
Flight Dispatcher
Omicron Air Cargo
http://www.casato.org/events/toumament_information
CASATO
CASATO VIRTUAL TOURNAMENT
Entry information
Registration for this year’s tournament is open from 1 March to 1 April, while the tournament starts on 8 June. No more than two teams per company can be registered. The top three teams will be announced on 3 July and will be honored during a ceremony to be held on 19 August at Hotel Baia da Lua in Rio de Janeiro, Brazil.
A Virtual Breakthrough for Omicron
9 July- The CASATO Virtual Tournament pits teams I mm companies based in the Caribbean and South America against one another to determine which one can run the most successful virtual business. While teams from various Guyana-based companies have participated in the competition since its inception, none had ever won. Last week, however, the team representing Omicron Air Cargo in this year’s event learned it had earned third place in a field consisting of 109 teams, which represented 85 companies. Omicron’s winning team was led by Nirmala Deokaran. The team has been honored with the CASATO Virtual Business Award.
0Câu 50
What is the goal of competitors in the CASATO tournament?
A. To develop an international trade agreement
B.To create materials for training prospective managers
C. To run a nonexistent company
D. To design a business Web site
Câu 51
What does Ms. Deokaran NOT mention as a benefit of participating in the CASATO tournament?
A. Better understanding of the tasks that managers perform
B.Increased opportunities to invest in regional businesses
C. Greater public awareness of a company’s offerings
D. Improved cooperation among employees
Câu 52
What most likely is true about Ms. Deokaran?
A. She was invited to a celebratory event
B.She is being considered for a managerial position
C. She had taken part in interactive online competitions before
D. She recommended implementing some management practices
Câu 53
What is indicated about Omicron Air Cargo?
A. Its services are in great demand
B.Its operations are located in Guyana
C. It will formulate new business strategies in June.
D. It registered two teams for the CASATO tournament
Câu 54
What is indicated about the most recent CASATO tournament?
A. It was sponsored by a Brazilian hotel chain.
B.It saw the introduction of a set of new criteria.
C. It drew participation from more companies than last year’s event
D. It received more press coverage than last year’s tournament
A.
B.
C.
D.

Questions 45-49 refer to the following e-mail and magazine index.
Cutler’s Rare Books
36 Boyle St.
Boston, MA 02116
Dear Mr. Cutler,
I first came across Cutler’s Rare Books at the Antiquarian Book Fair in California last year. After noting the high quality and wide range of your products, I decide to purchase several books from your online store. As I am not interested in having damaged boob in my collection, I carefully read the descriptions of their condition before making mv purchase. I was assured that the books were undamaged and in their original condition. When I examined the books on their arrival, I discovered that the Norris volume had been sloppily glued and rebound within the last several years.
Please contact me at your earliest convenience to discuss this disappointing situation.
Sincerely,
Roger Radon
Cutler’s Rare Books
36 Boyle St. • Boston, MA 02116
M. Norris
J. Van Liew
A. Mangino
S. G. D’Cruz
B. Hall
Adventures of a Pirate
Nine Years at Sea
Advice for the Young
The Peaches of Galdona
An Illustrated History of Spain
$100.00
S 60.00
$ 75.00
$ 79.00
S12500
TOTAL
$439.00
All items are sold as is, and all sales are final.

Cutler’s Rare Books
36 Boyle St., Boston, MA 02116
Roger Baskin
141U Trail Ridge Dr.
Sun City West, AZ 85375
Dear Mr. Baskin,
Let me assure that I carefully check all of our books myself before their descriptions are entered in our sales catalog. 1 distinctly remember examining the volume in question when it arrived and again before it was packaged for shipping to you. It is my professional opinion that the book was rebound by its original owner over 70 years ago. Therefore, the book is in its original condition by the standards of our industry.
I understand your disappointment and, to try to make it up to you, I am refunding your payment for the book by Joseph Van Liew, which you may keep with our compliments.
Thank you,
David Cutler
0Câu 45
Why did Mr. Baskin write to Mr. Cutler?
A. To dispute an inaccurate bill
B.To cancel a recently placed order
C. To object to an item’s condition
D. To inquire about a missing item
Câu 46
What book is Mr. Baskin concerned about?
A. Adventures of a Pirate
B.Nine Years at Sea
C. Advice for the Young
D. The Beaches of Galdona
Câu 47
What is mentioned about Cutler’s Rare Books?
A. It does not have an online store.
B.It does not sell illustrated books.
C. It does not have much inventory.
D. It does not allow product returns.
Câu 48
What is indicated in the second letter?
A. Mr. Cutler inspected the shipment himself.
B.Mr. Baskin’s items have not been mailed yet.
C. Mr. Baskin will receive a replacement soon.
D. Mr. Cutler will send the book to an expert for evaluation.
Câu 49
How much of a refund will Mr. Baskin receive?
A. $60
B.$75
C. $100
D. $125
A.
B.
C.
D.

Questions 40-44 refer to the following memo, e-mail, and article.
From: Ravinder Kapur, CKO, LTL
To: LTL Factory Floor Employees
Subject: Update
Date: 26 November
On Tuesday. 4 December, a reporter from Asia Enterprise Monthly will be touring LTL to collect information for an article about our new textile-printing machines. An official from our public relations department will be guiding our guests through the factory. The reporter has been granted permission to speak to employees. Please feel free to respond to questions that involve your day-to-day work. You should, however, refer all other inquiries to the official accompanying the reporter. We encourage you to review our media policy prior to the visit. You will be informed of any changes to the plans for this event.
Thank you for your cooperation.
E-mail
From: Desmond Xueling
To: Ravinder Kapur r@ltl.com.sg>
Subject: Meeting
Date: 27 November
Dear Mr. Kapur,
Due to a scheduling conflict. I have to reschedule my tour of your facility. I could visit on one of the following days and limes instead: Monday morning, 3 December; Wednesday afternoon, 5 December; or Thursday afternoon, 6 December.
Also, I have spoken to our staff photographer. Per your request, she will limit her photography to the offices of the members of the management team. Rest assured that we will protect your company’s proprietary information.
Thank you again for your time.
Desmond Xueling, Asia Enterprise Monthly
New Equipment a Boon for LTL?
7 January
By Desmond Xueling
Tucked into u busy industrial area in Singapore, the LTL manufacturing facility is small, gray, and unassuming. But the building's nondescript exterior masks an abundance of color and activity inside. Early on a sunny December morning, two enormous new textile-printing machines were already churning out the largest swaths of fabric ever processed by the factory.
“Each machine is well over three meters wide,” said LTL’s Felicity Tong, who accompanied us on a tour of the factory floor. “Our machine operators are still learning to use the machines effectively, as you can sec from this pile of rejected pieces,” Ms. Tong remarked. “The machines are efficient, hut mastering them is posing some challenges for our work crews.”
The machines come with the potential for big profits. Company CEO Ravinder Kapur commented that the demand for his company’s fabrics has grown in recent years. “These machines will allow us to print on vinyl and other materials that we had lacked the resources to work with,” he said. “We’re very pleased to be able to satisfy client demand.”
0Câu 40
What is the purpose of the memo?
A. To publicize changes to the company’s media policy
B.To announce the purchase of new machinery
C. To encourage staff members to read a newspaper article
D. To provide guidelines for speaking to a journalist
Câu 41
In the memo, the word “refer” in paragraph fine 6, is closest in meaning to
A. check
B.direct
C. consider
D. explain
Câu 42
When did Mr. Xueling most likely visit the factory?
A. On December 3
B.On December 5
C. On December 6
D. On January 7
Câu 43
What is suggested about Ms. Tong?
A. She joined LTL on November 26.
B.She specializes in public relations.
C. She had her picture taken with Mr. Kapur.
D. She interviewed employees before the tour.
Câu 44
What does the article indicate about LTL?
A. Its machine operators have completed a training program.
B.Its new machines are more reliable than the old ones.
C. It has been losing customers in recent years.
D. It is using fabrics that it had not used previously.
A.
B.
C.
D.

Questions 19-22 refer to the following e-mail.
To: Hamza Darzi
From: Anna Leski
Date: February 8
Re: Refresh 2000
Dear Mr. Dam.
Thank you for bringing our attention to the issues you have experienced with the Refresh 2000. We take pride in creating high-quality appliances, so we are taking steps to address your concerns immediately.
— [l] —. Since the date you purchased your unit, the Refresh 2000 has been redesigned and thoroughly tested. We have shipped one of these updated units to your home address. I am confident that the new version will remove dirt from your carpel to your satisfaction. — [2] —. If it does not, please contact our accounting office in Lakeside at 291-555-0177 for a full repayment of the purchase price. Additionally, we have just transferred all production to a larger building and are refining our manufacturing procedures. — [3] —.
Please let me know if there is anything else I can do. — [4| —. On behalf of Zenger. I apologize for the inconvenience this issue has caused, and I hope to serve you again soon.
Sincerely.
Anna Leski. Customer Care Representative
Zenger Household Products. Inc.
Eastern Regional Office
267 Kelley Avenue
Planterville, VA 42558
0Câu 19
What is the purpose of the e-mail?
A. To provide details about a delivery
B.To respond to a customer complaint
C. To announce a new policy for returns
D. To inform an employee of processchanges
Câu 20
What most likely is the Refresh 2000?
A. A washing machine
B.A microwave oven
C. A vacuum cleaner
D. A dishwasher
Câu 21
What is NOT offered as a solution to the problem?
A. Repairing the purchased item
B.Refunding the purchase price
C. Offering a replacement product
D. Improving manufacturing operations
Câu 22
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?“Our quality control manager will visit the factory and observe those processes to ensure that nothing is being overlooked.”
A. [1]
B.[2]
C. [3]
D. [4]
A.
B.
C.
D.

Questions 23-26 refer to the following article.
Airport Expansion Continues
26 May-A major airport expansion project is under way in Onalia City. The project is estimated to cost $1.6 billion, and a new terminal is scheduled to open for international service in approximately one year.
The airport, however, sits on a confined piece of land, which presents significant challenges to increasing the number of takeoffs and landings. If the airport remains limited to its current two runways, the capacity to handle air traffic could be reached within three years.
To address the problem, officials overseeing the Onalia City Airport project have contracted a group of engineers from Wilford Engineering to explore the possibility of extending a third runway over the Pacific Ocean, the engineering firm will survey the area for six months before presenting their findings and recommending a plan of action.
Runways that extend over water are not unprecedented. This type of runway exists in places such as Gibraltar and Japan, which have faced similar challenges.
0Câu 23
Why is Onalia City Airport undergoing an expansion?
A. To accommodate flights to other countries
B.To provide service to a growing population in surrounding cities
C. To compete with a nearby airport
D. To reduce flight delays
Câu 24
In paragraph 2, line 5, the word “handle” is closest in meaning to
A. touch
B.manage
C. examine
D. release
Câu 25
What has Wilford Engineering been hired to do?
A. To determine whether a potential runway site is suitable
B.To develop a plan for increasing the size of the air traffic control tower
C. To investigate how to improve traffic on roads leading to the airport
D. To review expansion plans with officials in Gibraltar and Japan
Câu 26
What is suggested about Onalia City Airport?
A. It has been open for one year.
B.It has earned $1.6 billion in revenue.
C. It has sustained structural damage
D. It is located on the coast.
A.
B.
C.
D.