Questions 1-2 refer to the following letter.
Kippler-Starr Bank660 Century AvenueBillings, MT 59102
March 27Cecilia Feridino90 Young StreetBillings, MT 59107
Re: Account #850981-591
Dear Ms. Feridino,
Thank you for your letter informing us about your new contact information. We have updated the information on your account, and all subsequent statements and correspondence will be sent to your current address.Please note that we received your letter just today, and your most recent statement had already been mailed to your previous address. However, you may view your account details (including account balance, recent charges, and payments received) at any time by accessing your account online.
Thank you for being a valued customer.Sincerely,
Carl Delgado
Customer Service Associate
What is the letter about?
A.An overdue payment
B.A newly opened account
C.A change-of-address request
D.An incorrect account balance

Questions 1-2 refer to the following letter.
Kippler-Starr Bank660 Century AvenueBillings, MT 59102
March 27Cecilia Feridino90 Young StreetBillings, MT 59107
Re: Account #850981-591
Dear Ms. Feridino,
Thank you for your letter informing us about your new contact information. We have updated the information on your account, and all subsequent statements and correspondence will be sent to your current address.Please note that we received your letter just today, and your most recent statement had already been mailed to your previous address. However, you may view your account details (including account balance, recent charges, and payments received) at any time by accessing your account online.
Thank you for being a valued customer.Sincerely,
Carl Delgado
Customer Service Associate
What does Mr. Delgado suggest that Ms. Feridino do?
A.Visit a Web site
B.Call customer service
C.Send a payment
D.Fill out a form

Questions 3-4 refer to the following online form.
http://www.mattressmavens.com
A.To ask about a delivery policy
B.To complain about a mattress he purchased
C.To request a discounted price for a mattress
D.To find out the location of a factory

Questions 3-4 refer to the following online form.
http://www.mattressmavens.com
A.Reduce the shipping fee for small mattresses
B.Respond to messages within one day
C.Refer a truck-rental agency
D.Repair any mattress that is damaged in transit

Questions 5-6 refer to the following notice.
Deadline for Classified Advertisements
The deadline for placing classified advertisements in the Skillington Weekly is Tuesday morning at 11:00, for publication on Wednesday. After initial text is received, changes will not be accepted. We reserve the right to edit any text.
All ads are prepaid. Ads scheduled to run for more than one week may be canceled after the first week for future advertising credit only. Email the text of your ad to ads@skillingtonweekly.com. Discounts are available for multiple ads.
Call 555-0163 for pricing.
What will happen if an advertiser submits an ad on Wednesday morning?
A.The ad will appear the following Wednesday
B.The ad will be published later that day.
C.The ad will appear only in the online edition.
D.The ad will cost the advertiser more money.

Questions 5-6 refer to the following notice.
Deadline for Classified Advertisements
The deadline for placing classified advertisements in the Skillington Weekly is Tuesday morning at 11:00, for publication on Wednesday. After initial text is received, changes will not be accepted. We reserve the right to edit any text.
All ads are prepaid. Ads scheduled to run for more than one week may be canceled after the first week for future advertising credit only. Email the text of your ad to ads@skillingtonweekly.com. Discounts are available for multiple ads.
Call 555-0163 for pricing.
According to the notice, when do advertisers receive credit?
A.When they place a full-page ad
B.When they cancel an ad
C.When the newspaper edits an ad
D.When the newspaper misprints an ad

Questions 7-8 refer to the following online chat discussion.What is indicated about Mr. Dolezych?
A.He is Ms. Cunha’s supervisor.
B.He is an experienced translator.
C.He regularly travels to other countries.
D.He has already met the visiting partners.

At 10:26 a.m., what does Mr. Dolezych most likely mean when he writes, “No question about it”?
A.He feels comfortable speaking German.
B.He does not plan to ask the visitors any questions.
C.The visitors will appreciate a warm welcome.
D.The visitors should understand Ms. Cunha’s e-mail.

If you have any problems using the cellular phone, take it to any …. service centre
for repairs.
A.limited
B.authorized
C.permissive
D.sufficient

Attendance to the first electronics trade fair in Dallas was low, but …. events drew a larger number of visitors.
A.previous
B.late
C.after
D.subsequent