Exercise 5. Choose the word or phrase that best fits the blank space in the following passage.
A major revolution for the automated office is electronic mail. The customary (31)........... system requires message written on paper to be transmitted physically from one location to another. With electronic mail, messages are converted (32)........... electronic signals, tranmitted anywhere in the world, and then changed back into the original written form, all in several seconds and minutes at most.
Through the use of video screens in company offices, a single (33)........... can be transmitted to hundreds of people in dozens of branch offices at the same time. Thus, electronic mail, along with databases, can be an important asset in teleconferences. Furthermore, the use of electric mail in the form of a 'mailbox' (34)........... to a telephone is also of great value. Since in offices many telephone calls go uncompleted on the first attempt, with electronic mail, two-way conversion is not essential, so it (35).......... telephone use and saves time.
(33)...........
A.data      
B.instrument
C.document
D.information

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Exercise 2. Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 6 to 10.
In European and North American cultures, body language behaviors can be divided into 2 groups: open or closed and forward or backward.
Open/closed postures are the easiest to (6)__________. People are open to messages when they show open hands, face you fully, and have both feet on the ground. This indicates that they are (7)__________ to listen to what you are saying, even if they are disagreeing with you. When people are closed to messages, they have their arms folded or their legs crossed, and they may turn their bodies away. This body language usually means that people are rejecting your message.
Forward or backward behavior reveals an active or a passive (8)__________ to what is being said. If people lean forward with their bodies toward you, they are actively engaged in your message. They may be accepting or rejecting it, but their minds are on (9)__________ you are saying. On the other hand, if people lean back in their chairs or look away from you, or perform activities such as drawing or cleaning their eyeglasses, you know that they are either passively taking in your message or that they are ignoring it. In (10)__________ case, they are not very much engaged in the conversation.
(7) 
A.likely    
B.reluctant                  
C.able                         
D.willing