KHông giải thích cũng được:
You are going to read an article about about customer service in banks. Six sentences have been removed from the article. Choose from the sentences A-G the one which fits each gap. There is one extra sentence which you do not need to use.
A Although people do not expect much from the internet these days, this will change in the future.
B The managers recognise that customers find them impersonal and unnatural.
C First National is also preparing to adopt this personal approach to its internet banking.
D They have the attitude that some skills, such as keyboard skills and so on, can be taught, but a member of staff can’t be taught to be a nice person.
E Telephones are very personal because staff are speaking to people on their own territory.
F And if customers try to contact the bank by telephone, they are put through to a call centre in another country where they have to speak slowly in order to be understood.
G Not everyone wants a chatty, friendly service.
Loga
Sinh Học lớp 12
