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phamdiep16082005
2 năm trước
Câu 1: Xét các phản ứng: (1) NaOH + HCl (2) H2SO4 + KOH (3) HNO3 + BaO (4) BaCl2 + Na2SO4 Số phản ứng thuộc loại pứ axit – bazơ là A. 2. B. 1. C. 3. D. 4.
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KHông giải thích cũng được: You are going to read an article about about customer service in banks. Six sentences have been removed from the article. Choose from the sentences A-G the one which fits each gap. There is one extra sentence which you do not need to use. A Although people do not expect much from the internet these days, this will change in the future. B The managers recognise that customers find them impersonal and unnatural. C First National is also preparing to adopt this personal approach to its internet banking. D They have the attitude that some skills, such as keyboard skills and so on, can be taught, but a member of staff can’t be taught to be a nice person. E Telephones are very personal because staff are speaking to people on their own territory. F And if customers try to contact the bank by telephone, they are put through to a call centre in another country where they have to speak slowly in order to be understood. G Not everyone wants a chatty, friendly service.

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