The introduction of the specially trained conflict resolution advisors ________ to reduce tension between management and frustrated employees.
A.expected
B.is expected
C.has been expecting
D.will have been expecting

Membership at the exclusive sports club _________benefits ranging from the use of all sports equipment to discounted rates at the club’s restaurant and bar.
A.includes
B.to include
C.have included
D.including

To meet the special needs of our branches in Asia, a total of twenty-four trained staff will ______to Japan, Hong Kong, and Thailand.
A.send
B.be sent
C.be sending
D.have sent

Harwood Department Store will be _______later this weekend to allow our shoppers to take advantage of our end-of-season clearance sale.
A.close
B.closes
C.to close
D.closing

In order to …. traffic on the roads, the Ministry of Transportation has begun a campaign to encourage individuals to use public transportation.
A.alleviate
B.assist
C.deteriorate
D.remove

Diners are more likely to …. restaurants that serve excellent food and provide friendly service.
A.encourage
B.promote
C.patronize
D.nurture

A number of studies …. that allowing employees greater leeway to make decisions gives them a greater sense of responsibility at the workplace.
A.interpret
B.indulge
C.indicate
D.induce

The annual office equipment convention will be …. on May 7 in Barcelona, so those wishing to attend must file a request with the office manager.
A.held
B.offered
C.stayed
D.referred

Residents can …. the permit by downloading the form from the website and submitting the completed form to City Hall.
A.tear
B.enhance
C.restore
D.obtain

Your subscription to any of our online newsletters can be …. at any time simply by submitting a request for cancellation by e-mail.
A.terminated
B.exterminated
C.eliminated
D.finished