Questions 5-6 refer to the following letter.
To: Sales Associates Team
From: Shein, Clifford
Date: November 22
Subject: Urgent matter
Dear Sales Associates,
The most recent edition of The Brooktown Weekly ran our advertisement with a misprint. It listed the end our half-price sale as December 11 instead of December 1. While a correction will appear in the paper’s next issue, it is to be expected that not all of our customer will aware the error. Therefore, if shoppers ask between December 2 and 11 about the sale, first apologize for the inconvenience and then offer them a coupon for 10% off any item they wish to purchase, either in the store or online.
Should customers have any further questions, please direct them to the floor manager. Thank you for your assistance in this matter.
Clifford Shein, General Manager. Williams Apparel
0Câu 5
What is stated about The Brooktown Weekly?
A. It runs advertisements by Williams Apparel in every edition.
B.It misidentified the last day of Williams Apparel’s promotional event.
C. It will include discount coupons from Williams Apparel in its next edition.
D. It apologized to the general manager of Williams Apparel for an inconvenience.
Câu 6
What does Mr. Shein ask the sales associates to do?
A. Refer customers to the company’s Web site for additional products
B.Refer customers to the store’s advertisement in local newspapers
C. Tell customers to discuss additional concerns with a supervisor
D. Tell customers about a problem with a new product
A.
B.
C.
D.