Questions 50-54 refer to the following e-mail, Web page, and article.
To: Ben Greenidge
From: Nirmala Deokaran
Subject: Request
Date: 13 January
Dear Mr. Greenidge,
I kindly request that management consider entering company in the CASATO Virtual Business Tournament. The competition, organized by the Caribbean & South American Trade Organization (CASATO), requires participants to develop and implement business strategies that ensure the long-term stability and continuity of an imaginary company.
Participation in this event could be highly beneficial to our company. Though many tournament participants occupy non-decision-making positions in their organization, the contest demands that they apply a broad range of leadership practices. In the process, most become more appreciative of the day-to-day realities and complexities of managing an actual company. Moreover, they tend to apply the skills acquired or refined during the competition such as collaboration, analysis, and problem-solving — in actual work situations. Additionally, participation in the event may increase our company's profile, opening up new markets for our products. Roughly six months after last year’s tournament, about one-third of the 70 companies that had taken part in that event reported an increase in regional business activities.
Details about the tournament are available at www.casato.org/events/tournamem_information.
Sincerely.
Nirmala Deokaran
Flight Dispatcher
Omicron Air Cargo
http://www.casato.org/events/toumament_information
CASATO
CASATO VIRTUAL TOURNAMENT
Entry information
Registration for this year’s tournament is open from 1 March to 1 April, while the tournament starts on 8 June. No more than two teams per company can be registered. The top three teams will be announced on 3 July and will be honored during a ceremony to be held on 19 August at Hotel Baia da Lua in Rio de Janeiro, Brazil.
A Virtual Breakthrough for Omicron
9 July- The CASATO Virtual Tournament pits teams I mm companies based in the Caribbean and South America against one another to determine which one can run the most successful virtual business. While teams from various Guyana-based companies have participated in the competition since its inception, none had ever won. Last week, however, the team representing Omicron Air Cargo in this year’s event learned it had earned third place in a field consisting of 109 teams, which represented 85 companies. Omicron’s winning team was led by Nirmala Deokaran. The team has been honored with the CASATO Virtual Business Award.
0Câu 50
What is the goal of competitors in the CASATO tournament?
A. To develop an international trade agreement
B.To create materials for training prospective managers
C. To run a nonexistent company
D. To design a business Web site
Câu 51
What does Ms. Deokaran NOT mention as a benefit of participating in the CASATO tournament?
A. Better understanding of the tasks that managers perform
B.Increased opportunities to invest in regional businesses
C. Greater public awareness of a company’s offerings
D. Improved cooperation among employees
Câu 52
What most likely is true about Ms. Deokaran?
A. She was invited to a celebratory event
B.She is being considered for a managerial position
C. She had taken part in interactive online competitions before
D. She recommended implementing some management practices
Câu 53
What is indicated about Omicron Air Cargo?
A. Its services are in great demand
B.Its operations are located in Guyana
C. It will formulate new business strategies in June.
D. It registered two teams for the CASATO tournament
Câu 54
What is indicated about the most recent CASATO tournament?
A. It was sponsored by a Brazilian hotel chain.
B.It saw the introduction of a set of new criteria.
C. It drew participation from more companies than last year’s event
D. It received more press coverage than last year’s tournament
A.
B.
C.
D.

Questions 45-49 refer to the following e-mail and magazine index.
Cutler’s Rare Books
36 Boyle St.
Boston, MA 02116
Dear Mr. Cutler,
I first came across Cutler’s Rare Books at the Antiquarian Book Fair in California last year. After noting the high quality and wide range of your products, I decide to purchase several books from your online store. As I am not interested in having damaged boob in my collection, I carefully read the descriptions of their condition before making mv purchase. I was assured that the books were undamaged and in their original condition. When I examined the books on their arrival, I discovered that the Norris volume had been sloppily glued and rebound within the last several years.
Please contact me at your earliest convenience to discuss this disappointing situation.
Sincerely,
Roger Radon
Cutler’s Rare Books
36 Boyle St. • Boston, MA 02116
M. Norris
J. Van Liew
A. Mangino
S. G. D’Cruz
B. Hall
Adventures of a Pirate
Nine Years at Sea
Advice for the Young
The Peaches of Galdona
An Illustrated History of Spain
$100.00
S 60.00
$ 75.00
$ 79.00
S12500
TOTAL
$439.00
All items are sold as is, and all sales are final.

Cutler’s Rare Books
36 Boyle St., Boston, MA 02116
Roger Baskin
141U Trail Ridge Dr.
Sun City West, AZ 85375
Dear Mr. Baskin,
Let me assure that I carefully check all of our books myself before their descriptions are entered in our sales catalog. 1 distinctly remember examining the volume in question when it arrived and again before it was packaged for shipping to you. It is my professional opinion that the book was rebound by its original owner over 70 years ago. Therefore, the book is in its original condition by the standards of our industry.
I understand your disappointment and, to try to make it up to you, I am refunding your payment for the book by Joseph Van Liew, which you may keep with our compliments.
Thank you,
David Cutler
0Câu 45
Why did Mr. Baskin write to Mr. Cutler?
A. To dispute an inaccurate bill
B.To cancel a recently placed order
C. To object to an item’s condition
D. To inquire about a missing item
Câu 46
What book is Mr. Baskin concerned about?
A. Adventures of a Pirate
B.Nine Years at Sea
C. Advice for the Young
D. The Beaches of Galdona
Câu 47
What is mentioned about Cutler’s Rare Books?
A. It does not have an online store.
B.It does not sell illustrated books.
C. It does not have much inventory.
D. It does not allow product returns.
Câu 48
What is indicated in the second letter?
A. Mr. Cutler inspected the shipment himself.
B.Mr. Baskin’s items have not been mailed yet.
C. Mr. Baskin will receive a replacement soon.
D. Mr. Cutler will send the book to an expert for evaluation.
Câu 49
How much of a refund will Mr. Baskin receive?
A. $60
B.$75
C. $100
D. $125
A.
B.
C.
D.

Questions 40-44 refer to the following memo, e-mail, and article.
From: Ravinder Kapur, CKO, LTL
To: LTL Factory Floor Employees
Subject: Update
Date: 26 November
On Tuesday. 4 December, a reporter from Asia Enterprise Monthly will be touring LTL to collect information for an article about our new textile-printing machines. An official from our public relations department will be guiding our guests through the factory. The reporter has been granted permission to speak to employees. Please feel free to respond to questions that involve your day-to-day work. You should, however, refer all other inquiries to the official accompanying the reporter. We encourage you to review our media policy prior to the visit. You will be informed of any changes to the plans for this event.
Thank you for your cooperation.
E-mail
From: Desmond Xueling
To: Ravinder Kapur r@ltl.com.sg>
Subject: Meeting
Date: 27 November
Dear Mr. Kapur,
Due to a scheduling conflict. I have to reschedule my tour of your facility. I could visit on one of the following days and limes instead: Monday morning, 3 December; Wednesday afternoon, 5 December; or Thursday afternoon, 6 December.
Also, I have spoken to our staff photographer. Per your request, she will limit her photography to the offices of the members of the management team. Rest assured that we will protect your company’s proprietary information.
Thank you again for your time.
Desmond Xueling, Asia Enterprise Monthly
New Equipment a Boon for LTL?
7 January
By Desmond Xueling
Tucked into u busy industrial area in Singapore, the LTL manufacturing facility is small, gray, and unassuming. But the building's nondescript exterior masks an abundance of color and activity inside. Early on a sunny December morning, two enormous new textile-printing machines were already churning out the largest swaths of fabric ever processed by the factory.
“Each machine is well over three meters wide,” said LTL’s Felicity Tong, who accompanied us on a tour of the factory floor. “Our machine operators are still learning to use the machines effectively, as you can sec from this pile of rejected pieces,” Ms. Tong remarked. “The machines are efficient, hut mastering them is posing some challenges for our work crews.”
The machines come with the potential for big profits. Company CEO Ravinder Kapur commented that the demand for his company’s fabrics has grown in recent years. “These machines will allow us to print on vinyl and other materials that we had lacked the resources to work with,” he said. “We’re very pleased to be able to satisfy client demand.”
0Câu 40
What is the purpose of the memo?
A. To publicize changes to the company’s media policy
B.To announce the purchase of new machinery
C. To encourage staff members to read a newspaper article
D. To provide guidelines for speaking to a journalist
Câu 41
In the memo, the word “refer” in paragraph fine 6, is closest in meaning to
A. check
B.direct
C. consider
D. explain
Câu 42
When did Mr. Xueling most likely visit the factory?
A. On December 3
B.On December 5
C. On December 6
D. On January 7
Câu 43
What is suggested about Ms. Tong?
A. She joined LTL on November 26.
B.She specializes in public relations.
C. She had her picture taken with Mr. Kapur.
D. She interviewed employees before the tour.
Câu 44
What does the article indicate about LTL?
A. Its machine operators have completed a training program.
B.Its new machines are more reliable than the old ones.
C. It has been losing customers in recent years.
D. It is using fabrics that it had not used previously.
A.
B.
C.
D.

Questions 19-22 refer to the following e-mail.
To: Hamza Darzi
From: Anna Leski
Date: February 8
Re: Refresh 2000
Dear Mr. Dam.
Thank you for bringing our attention to the issues you have experienced with the Refresh 2000. We take pride in creating high-quality appliances, so we are taking steps to address your concerns immediately.
— [l] —. Since the date you purchased your unit, the Refresh 2000 has been redesigned and thoroughly tested. We have shipped one of these updated units to your home address. I am confident that the new version will remove dirt from your carpel to your satisfaction. — [2] —. If it does not, please contact our accounting office in Lakeside at 291-555-0177 for a full repayment of the purchase price. Additionally, we have just transferred all production to a larger building and are refining our manufacturing procedures. — [3] —.
Please let me know if there is anything else I can do. — [4| —. On behalf of Zenger. I apologize for the inconvenience this issue has caused, and I hope to serve you again soon.
Sincerely.
Anna Leski. Customer Care Representative
Zenger Household Products. Inc.
Eastern Regional Office
267 Kelley Avenue
Planterville, VA 42558
0Câu 19
What is the purpose of the e-mail?
A. To provide details about a delivery
B.To respond to a customer complaint
C. To announce a new policy for returns
D. To inform an employee of processchanges
Câu 20
What most likely is the Refresh 2000?
A. A washing machine
B.A microwave oven
C. A vacuum cleaner
D. A dishwasher
Câu 21
What is NOT offered as a solution to the problem?
A. Repairing the purchased item
B.Refunding the purchase price
C. Offering a replacement product
D. Improving manufacturing operations
Câu 22
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?“Our quality control manager will visit the factory and observe those processes to ensure that nothing is being overlooked.”
A. [1]
B.[2]
C. [3]
D. [4]
A.
B.
C.
D.

Questions 23-26 refer to the following article.
Airport Expansion Continues
26 May-A major airport expansion project is under way in Onalia City. The project is estimated to cost $1.6 billion, and a new terminal is scheduled to open for international service in approximately one year.
The airport, however, sits on a confined piece of land, which presents significant challenges to increasing the number of takeoffs and landings. If the airport remains limited to its current two runways, the capacity to handle air traffic could be reached within three years.
To address the problem, officials overseeing the Onalia City Airport project have contracted a group of engineers from Wilford Engineering to explore the possibility of extending a third runway over the Pacific Ocean, the engineering firm will survey the area for six months before presenting their findings and recommending a plan of action.
Runways that extend over water are not unprecedented. This type of runway exists in places such as Gibraltar and Japan, which have faced similar challenges.
0Câu 23
Why is Onalia City Airport undergoing an expansion?
A. To accommodate flights to other countries
B.To provide service to a growing population in surrounding cities
C. To compete with a nearby airport
D. To reduce flight delays
Câu 24
In paragraph 2, line 5, the word “handle” is closest in meaning to
A. touch
B.manage
C. examine
D. release
Câu 25
What has Wilford Engineering been hired to do?
A. To determine whether a potential runway site is suitable
B.To develop a plan for increasing the size of the air traffic control tower
C. To investigate how to improve traffic on roads leading to the airport
D. To review expansion plans with officials in Gibraltar and Japan
Câu 26
What is suggested about Onalia City Airport?
A. It has been open for one year.
B.It has earned $1.6 billion in revenue.
C. It has sustained structural damage
D. It is located on the coast.
A.
B.
C.
D.

Questions 27-29 refer to the following policy statement.
Dubai Ecological Construction Expo
Exhibit Hall Rules
BADGE CONTROL
Admission to the exhibit hall is restricted to exhibitors from qualified companies, exposition attendees, and logistics personnel.
Badges are required on the floor at all times, including during move-in and move-out days.
• Exhibitor badges will be given to the company’s primary contact for distribution to that exhibitor’s personnel.
• The number of badges assigned to each exhibitor will be based on the size of booth space the company has rented.
• Anyone on the floor who is not officially registered will be evicted from the show.
• False certification of any individual as a company’s exhibition representative, or misuse of exhibitor badges, will be just cause for removing the exhibit from the floor.
0Câu 27
What is the purpose of the policy statement?
A. To outline the registration process
B.To provide details about setting up exhibits
C. To specify who is permitted in the exhibit hall
D. To describe facilities that are available to participants
Câu 28
How will individual team members obtain a badge?
A. They will receive badges from an expo official when they check in.
B.They will print out badges directly from the expo registration Web page.
C. Personalized badges will be sent to them in the mail.
D. A company representative will pass out badges to them.
Câu 29
What must a company do to increase the number of employees working at its exhibit?
A. Rent a larger space for its exhibit
B.Request extra exhibitor badges online
C. Apply for an exemption to the staff limit
D. Speak directly to an expo representative
A.
B.
C.
D.

Questions 30-34 refer to the following e-mails.
Email 1:
To: calvin.galt@zmurk.net
From: s_duval@icns.org
Date: 2 February
Subject: Next steps
Dear Mr. Galt,
Thank you again for agreeing to serve on the organizing committee for the Caribbean Professional Screenwriters (CPS) Conference. I am following up on our initial meeting about speakers and presenters.
I get the impression that Timothy Primus, our first choice, may be out of our price range. However, I’ve been pursuing some funding in the form of government grants, if these resources come through. I’ll try to secure Mr. Primus; otherwise, Laura Tambie may be a good option. In the meantime, I hope your efforts to recruit the other six panelists for the “Meet and Learn” session will be successful.
Thank you,
Shenell Duval
Email 2:
To: tprimus@agency.net
From: s_duval@cps.org
Date: 12 April
Subject: CPS Conference
Attachment: Contract
Dear Mr. Primus:
I would like to confirm your participation as the keynote speaker at the Caribbean Professional Screenwriters (CPS) Conference. You are scheduled to give your address on the opening day of the conference, Saturday, 10 July, at the Harlan Hotel in San Fernando, Trinidad. We have planned for you to speak for 30-45 minutes. Naturally, we will have technology on hand to enable you to show clips from your films, should you choose to do so. Also, please note that we request your participation at the “Meet and Learn” session, which allows aspirins screenwriters an opportunity to network with industry experts This will be held on day two of the conference and will last approximately 90 minutes.
We are pleased to cover all your expenses for food, lodging, and travel both to and from San Fernando. However, as stated in the contract, return airfare can only be provided for those staying tor and fully participating in both days of the conference. To obtain flights at the most convenient times, we are recommending that tickets be secured by the end of May.
If you agree, please confirm by signing and submitting the attached contract I look forward to meeting you at the conference. '
Sincerely,
Shenell Duval. CPS Conference Chief Organizer
0Câu 30
Why does Ms. Duval write to Mr. Galt?
A. To request financial support
B.To discuss plans for an event
C. To make a hiring recommendation
D. To negotiate the terms of a contract
Câu 31
In the first e-mail, the word “impression” in paragraph 2, line 1, is closest in meaning to
A. idea
B.mark
C. memory
D. experience
Câu 32
What is probably true about Ms. Duval?
A. She plans to attend a job fair.
B.Her recommendations for speakers were not accepted.
C. She will meet Mr. Primus for lunch on July 10.
D. Her application for government funding was successful.
Câu 33
What is implied about Mr. Primus?
A. He is a journalist.
B.He will give a 90-minute talk
C. He has had success in the film industry.
D. He has attended a CPS conference in the past.
Câu 34
According to the second e-mail, what should Mr. Primus do to ensure that all his expenses will be paid for by CPS?
A. Attend all conference events
B.Submit receipts for food purchases
C. Finalize a travel itinerary before June 1
D. Sign and return a reimbursement form
A.
B.
C.
D.

Questions 35-39 refer to the following e-mail and magazine index.
Email:
From: editor@kitehengoodicsmag.com
To: thaydon@fenamail.com
Subject: Recipe publication
Date: September 10
Dear Ms. Haydon,
I am happy to inform you that your entry, “Thea’s Zesty Mint Melon Rays,” has won the Fruit Recipe Challenge and will he published in the November issue of Kitchen Goodies magazine. Please be aware that the editors may need to shorten the title of your recipe due to space limitations and layout constraints.
We would also like to request some information from you. In your recipe you mention that honey can be used as the sweetener instead of sugar. Could you provide a measurement for the honey, should readers choose to use it? Also, you indicate that the dish should be refrigerated before serving. Could you provide the minimum amount of time it should be chilled?
Finally, recipes from our readers are usually accompanied by a photograph of the author. In your response to this e-mail, please attach a high resolution picture of yourself.
Best regards,
Clive Dowty
Assistant Editor
Kitchen Goodies
Magazine index
KITCHEN GOODIES
Issue 198
RECIPE INDEX
FROM CELEBRITY CHEFS
12 Cheese Crusties. A treat that no cheese aficionado can afford to miss
16 Chickpea Mango Curry. If you think you know all the staples of Indian cuisine, think again.
GET BAKING
21 Grandma’s Chocolate Cookies. Crispy cookies with a soft ganache filling
RECIPE CHALLENGE WINNER
27 Melon Rays. A zesty melon salad with a delicious ingredient that may surprise you
DONE IN NO TIME
35 Apple Delights. Want to whip up a quick snack during a commercial break on TV? Here’s just the recipe you need.
FEATURED INGREDIENT
43 Crystallized Ginger. Our test kitchen created a hearty red lentil soup with crystallized ginger as the star.
0Câu 35
Why was the e-mail sent to Ms. Haydon?
A. To ask her to teach in a cooking school
B.To discuss the publication of a recipe
C. To tell her about a prize that will be sent to her
D. To request an additional recipe
Câu 36
In the e-mail, the word “entry” in paragraph 1, line 1. is closest in meaning to
A. submission to a contest
B.doorway
C. subscription to a magazine
D. lowest level
Câu 37
What does Mr. Dowty NOT ask Ms. Haydon to provide?
A. An amount for an ingredient
B.A length of time for a process
C. A revised title for a recipe
D. A photograph of herself
Câu 38
On what page does Ms. Haydon’s recipe appear?
A. 12
B.16
C. 21
D. 27
Câu 39
What is indicated about the recipe on page 35?
A. It requires cooking expertise.
B.It takes little time to prepare.
C. It contains many different ingredients.
D. It was created by a celebrity chef.
A.
B.
C.
D.

Questions 16-18 to the following notice on a Web page
http://www.saponacstateparkauthority.com
Saponac State Park
Home | News and Notes | Hiking | Camping | Maps | About the Park
Please note that www.newenglandexplored.com, a popular commercial tourism Web site, lists 42 Millinocket Drive as the address of Saponac State Park. Be aware that this is the address for the park’s maintenance facilities, which are located on an unpaved road that is open only to park employees. The Saponac State Park Visitor Center and the official park entrance arc located at 66 Debsconeag Way, about 32 miles from the maintenance building. Park visitors must use the park’s main entrance. All marked trails and guided walks begin in this area. From Elkdale, take Highway 82 north, use exit 558 for Ranch Road, and follow the signs approximately 8 miles to the park’s main entrance. All roads leading to the park’s main entrance are paved. For more information, call (207) 555-0117.
0Câu 16
For whom is the notice most likely intended?
A. Park visitors
B.Elkdale commuters
C. Road-construction workers
D. Park-maintenance employees
Câu 17
What is suggested about the Web site www.newenglandexplored.com?
A. It contains unreliable information
B.It is currently being updated
C. It has information about parks in many countries
D. It was created by Saponac State Park employees
Câu 18
What does the notice include?
A. Instructions for making reservations
B.Directions for driving to the park
C. A list of current roadwork projects near the park
D. Information about employment opportunities
A.
B.
C.
D.

Question 12-15 refer to the following online chat discussion.
Anish Kumar 11:15 A.M.
Thanks everyone for getting together online before our next meeting. I thought it would be helpful to see what’s been done and what still needs to be done for the festival. I believe Ella has some news to share.
Ella Costa 11:16 A.M.
That’s right. I finally got the permit from the city council to hold the festival in Greenhill Park!
Mi-Young Park 11:17 A.M.
Fantastic!
Kenneth Baudin 11:18 A.M.
That’s great news. I was worried they weren’t going to come around.
Ella Costa 11:19 A.M.
When I showed them that our plans included ways to limit trash and other potential crowd-related problems, they were convinced.
Anish Kumar 11:20 A.M.
Any other news?
Mi-Young Park 11:21A.M.
King Pizza has already agreed to park a pizza truck at the festival. I also have several calls out to other local eateries. I should have responses from some others by the time we meet on Friday.
Kenneth Baudin 11:22 A.M.
I’m still working on getting more acts to perform. Janine Dougherty has tentatively agreed to sing with a band for a few numbers.
Anish Kumar 11:23 A.M.
That would be great. She has a great voice and she’s a local favorite here.
0Câu 12
What are the writers discussing?
A. A new restaurant
B.An outdoor event
C. A television show
D. An online concert
Câu 13
At 11:18 a.m., what does Mr. Baudin most likely mean when he writes, “I was worried they weren’t going to come around”?
A. He did not think a permit would be granted.
B.He did not think the council would attend the event.
C. He thought the council meeting would be canceled.
D. He thought the trash would not be removed.
Câu 14
What is Ms. Park expecting?
A. A notice about a permit
B.A response from a band
C. Changes in the schedule
D. Replies from restaurants
Câu 15
Who most likely is Ms. Dougherty?
A. A new colleague
B.A performer
C. A reporter
D. A patron
A.
B.
C.
D.