Questions 13-16 refer to the following letter.
September 20
Ms. Amy Ellerson
Belgore Insurance Group
126 Sunrise Road
Teaneck, NJ 07666
Dear Ms. Elierson:
Thank you for your purchase of 25 cases of premium paper from Bernstein Paper Products. Your online order was received on September 18 and is ready for shipping. __13__.
We appreciate that you have chosen to make the switch to Bernstein Paper Products for your company’s paper needs. To show our gratitude, we are applying a 5 percent discount to this ___14___ order. ___15___, we are including a reimbursement of shipping charges. Enclosed please find the adjusted invoice and a check for $58.38.
Bernstein Paper Products is pleased ___16__ you. We look forward to working with you in the future.
Sincerely,
Dun Yun
Lead Customer Service Representative
Enclosure
0Câu 13
Question 13
A. Your years of continued patronage are truly valued.
B.However, it seems that you have overpaid on your order.
C. You may expect to receive your order in 5-7 business days.
D. Unfortunately, we are writing to inform you of a delay in delivery.
Câu 14
Question 14
A. upcoming
B.complimentary
C. initial
D. sequential
Câu 15
Questions 15
A. However
B.In addition
C. For instance
D. Still
Câu 16
Questions 16
A. welcomes
B.welcoming
C. to welcome
D. having welcomed
A.
B.
C.
D.