Questions 12-14 refer to the following memo.
To: All Office Employees
From: Paul Sundquist
Re: Document printing
Date: Thursday, April 5
Based on the expense report from last quarter, it is clear that we must reduce our costs for office supplies. One area where we can realize savings is in printing and copying documents.
Many of us have been making color copies of basic documents, such as meeting minutes, product documentation drafts, and budget sheets. — [1]—. While multicolor documents are more attractive and attention-grabbing than black-and-white ones, color ink cartridges are very expensive. Purchasing frequent replacements ultimately leaves us with less money to spend on things like business travel and social events. — [2] —.
Rather than instituting a system wherein all jobs must first be approved by the department supervisors. I would prefer that employees make their own decisions about printing and copying. — [3] —. Please reserve the use of color for only those cases where visual appeal is a relevant factor. — [4]—. Thank you for your attention to this matter.
0Câu 12
What is one purpose of the memo?
A. To announce the release of a quarterly expense report
B.To alert employees to a budget concern
C. To inform staff of an error in a document
D. To request feedback on a departmental procedure
Câu 13
What are employees advised to do?
A. Make black-and-white copies of basic documents
B.Tell coworkers about upcoming social events
C. Distribute meeting notes by e-mail
D. Report broken copy machines to their supervisors
Câu 14
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?“Publicity flyers intended for clients are one obvious example.”
A. [1]
B.[2]
C. [3]
D. [4]
A.
B.
C.
D.

Questions 10-11 refer to the following online chat discussion.
Bernadette Larkin [1:51P.M.]
It’s my first time participating in a training session online. I just open the meeting invitation in my e-mail and click the join button, right?
Howard Schlupp [1:52 P.M.|
That’s right. Then you’ll need to enter the access code: 63119003.
Bernadette Larkin [1:54 P.M.]
A window appeared with this message: “Access denied. Please try again later.” Should I try a different code?
Howard Schlupp [1:55 P.M.]
Let me check on that.
Bernadette Larkin [1:55 P.M.]
Or maybe there's an issue with the invitation I got?
Howard Schlupp [1:56 P.M.]
Here we go. I gave you the meeting code instead of the access code. Try 882963.
Bernadette Larkin [1:57 P.M.]
That worked. Thanks.
Howard Schlupp [1:58 P.M.]
Good. Make sure your computer speaker is on, then click the mute button at the top right of the screen. You'll be able to hear the trainer, but we won’t hear any background noise from your side.
0Câu 10
At 1:56 p.m., what does Mr. Schlupp most likely mean when he writes, “Here we go”?
A. He is about to start a meeting
B.He is surprised by Ms. Larkin’s request
C. He has determined the cause of a problem.
D. He would like to invite Ms. Larkin to a meeting.
Câu 11
What is probably true about Ms. Larkin?
A. She has recently received a new computer.
B.She does not have permission to attend the meeting.
C. She often participates in conference calls.
D. She will not need to speak during the training session.
A.
B.
C.
D.

Questions 8- 9 refer to the following survey.
The Broad Lake Inn
Thank you for staying at the Broad Lake Inn! Customer satisfaction is very important to us, and we would appreciate your feedback. Please fill out the survey below and leave it with the receptionist at the front desk when you check out.
How satisfied were you with the Broad Lake Inn?
Please circle one selection for each category:
Service
Not satisfied
Satisfied
Very satisfied
Cleanliness
Not satisfied
Satisfied
Very satisfied
Appearance
Not satisfied
Satisfied
Very satisfied
Restaurant
Not satisfied
Satisfied
Very satisfied
Would you recommend the Broad Lake Inn to others?
No Maybe Yes
Please add any comments or suggestions you may have in the space below.
Overall, I had a wonderful experience at the inn. The employees were extremely friendly, and the inn was very clean and comfortable. Thanks to the well-equipped computer center, I was able to get a lot of work done. The restaurant, however, was quite expensive, and the food was not particularly tasty.
If you wish to be contacted regarding your feedback, please provide your name and phone number or e-mail address below:
Minna Haataja
mhaataja@feridia.fi
0Câu 8
What are guests asked to do?
A. Return a completed form
B.Leave their keys at the front desk
C. Tell their friends about the inn
D. Recommend staff members for awards
Câu 9
What is suggested about Ms. Haataja?
A. She is an experienced cook.
B.She would like a job in the hotel industry.
C. She frequently travels on business.
D. She would like to discuss her stay with hotel staff.
A.
B.
C.
D.

Questions 1-2 refer to the following text message chain.
Jack Bell 6:30 P.M.
Would you like to have dinner with me after work?
Sue Davis 6:31 P.M.
Sounds fantastic. I’m starting to feel hungry.
Jack Bell 6:32 P.M.
How about the new Italian restaurant across the street?
Sue Davis 6:32 P.M.
Good. But can we leave a little later? In an hour, maybe? I need to work on the financial report a little more.
Jack Bell 6:34 P.M.
Of course. When is the deadline for it?
Sue Davis 6:34 P.M.
Tomorrow. The raw data I received from Ms. Cox was not accurate, so I had to start all over again.
Jack Bell 6:36 P.M.
That’s not a surprise. She makes those kinds of mistakes quite often.
Sue Davis 6:38 P.M.
Oh, well. I’m almost done anyway. I’ll see you in the lobby later then.
Jack Bell 6:39 PM.
Sure. See you soon.
Send
0Câu 1
What time will Mr. Bell and Ms. Davis most likely meet?
A. Around 6:40 P.M.
B.Around 7:10 P.M.
C. Around 7:40 P.M.
D. Around 8:10 P.M.
Câu 2
At 6:36 PM., what does Mr. Bell mean when he writes, “That’s not a surprise”?
A. He expected Ms. Cox to make a mistake.
B.He is pleased that Ms. Cox is improving.
C. He believes anyone can make mistakes.
D. He thinks that Ms. Cox is reliable.
A.
B.
C.
D.

Choose the correct option - (A), (B), (C), or (D) - to complete the sentences in the passage.
Questions 1-4 refer to the following announcement.
It is with __1__ that we announce the new chair of the H&G charity committee, Aaron Taylor.
Aaron has been with the H&G Corporation for 7 years and has served on many committees in the past. He is currently working as a sales manager in the Marketing Department. Part of his new responsibilities will be __2__ how the H&G Corporation can help meet the needs of the homeless in our community. __3__. We are certain that he is ready __4__more people who are in need in our community.
0Câu 1
Questions 1
A. regret
B.pleasure
C. resentment
D. initiative
Câu 2
Questions 2
A. determine
B.to determine
C. determines
D. to be determined
Câu 3
Questions 3
A. We are sorry to hear that the committee will not be working for you.
B.It is an honor to offer you the position of sales representative.
C. We are pleased that Aaron has accepted this appointment.
D. We regret to inform you that Aaron has rejected our offer.
Câu 4
Questions 4
A. to help
B.helping
C. for helping
D. to be helped
A.
B.
C.
D.

Questions 1-2 refer to the following receipt.
Receipt #84502-11516
(Keep this receipt number handy. You will need it if you have to contact customer service.)
April 17, 6:43 p.m.
Received from Jasmine Shalib:
$54 payment to Pilgrim Theater
Charged to credit card ending in xxxx-1394 Description: Tickets for Philip Dadian in concert Friday. May 1, 7:30 p.m.
Unit price: $27 / Quantity: 2 / Amount: $54
IMPORTANT: Please print this receipt and bring it with you to the venue. No paper tickets will be mailed. Be sure to arrive early to check your name on the preorder list at the ticket counter. Tickets are nonrefundable.
0Câu 1
What does Ms. Shalib plan to do on May 1?
A. Call the theater
B.Request a refund
C. Pay her credit card bill
D. Attend a musical event
Câu 2
What must Ms. Shalib bring with her?
A. A credit card
B.Paper tickets
C. A copy of a receipt
D. A form of identification
A.
B.
C.
D.

Questions 3-5 refer to the following invoice.
0Câu 3
What most likely is Omicron Premier Services?
A. A hospital
B.A doctor’s office
C. A shipping company
D. A medical supply company
Câu 4
According to the invoice, what will happen on April 3?
A. An invoice will be revised
B.An order will be placed
C. A payment will be refunded
D. A shipment will be delivered
Câu 5
What is indicated about the gloves?
A. They are out of stock at the moment.
B.They are available in one size only.
C. They are no longer manufactured.
D. They are the wrong brand.
A.
B.
C.
D.

Questions 6-7 refer to the following text message.
From: Rick Barilla, Thursday, 3 October, 8.53 a.m.
Maria. I’m at the Baycrest Motel, installing the new ballroom lighting system. Joe called in sick, and this job s too big to do alone. It’s not what I expected. It’s a large space that can be divided into smaller rooms, and the hotel wants a programmable system to work when the space is used for more than one meeting or dinner scheduled at the same time. Can you phone Scott and ask him to come help me? I don’t have his mobile phone number.
0Câu 6
What problem does Mr. Barilla have?
A. He feels sick and cannot work
B.He will not be able to attend a scheduled dinner
C. He does not know how to divide a large room
D. He is unable to do a job by himself
Câu 7
Why did Mr. Barilla send the text message to Maria?
A. To have her reschedule a meeting at a hotel
B.To cancel an event in the hotel ballroom
C. To ask her to make a call
D. To request special equipment
A.
B.
C.
D.

Choose the correct option - (A), (B), (C), or (D) - to complete the sentences in the passage.
Questions 5-8 refer to the following notice.
We are pleased to __5__ that we are moving to a new facility on 2134 Dole Street.
__6__. Hopefully, we will be able to better serve you with more space __7__before.
In order to celebrate the expansion, we are offering up to 50 percent off most of our regular prices for the last two weeks of the month.
For loyal customers like you, we are holding a presale on May 17. Come and get the __8__deals while they last.
0Câu 5
Questions 5
A. announce
B.produce
C. overcome
D. tell
Câu 6
Questions 6
A. The cause of this is a recent decrease in sales.
B.This relocation is due to our remarkable growth in the Dole area.
C. The Dole area is always packed with so many people.
D. The movers will arrive sooner than we expected.
Câu 7
Questions 7
A. to
B.from
C. than
D. as
Câu 8
Questions 8
A. good
B.most
C. better
D. best
A.
B.
C.
D.

Decide which of the options - (A). (B), (C), or (D) - best completes the sentences in the reading passage.
Questions 1-4 refer to the following information.
Restricted Articles Onboard
There are a number of items that you are not allowed __1__in your hand baggage on the plane. __2__. However, you may always bring baby food to be consumed and medicines to be taken during the flight. In addition, any devices from the SAS Company are __3__banned. The reason is that its lithium batteries can generate a great deal of heat and are reported to catch fire. Please note that this measure was taken to comply __4__an emergency order issued by the U.S. Department of Transportation.
0Câu 1
Questions 1
A. carry
B.carried
C. carrying
D. to carry
Câu 2
Questions 2
A. Liquids exceeding 100ml per item are restricted.
B.Lighters are permitted only in checked baggage.
C. Thank you for following the instructions.
D. Sharp objects may need additional screening.
Câu 3
Questions 3
A. completely
B.dramatically
C. gradually
D. securely
Câu 4
Questions 4
A. at
B.on
C. with
D. for
A.
B.
C.
D.