Citizens' complaints are a fundamental right protected by law. This right is enshrined in the Constitution and concretized in legal documents on complaints and denunciations. All citizens, agencies and organizations have the right to complain about administrative decisions and administrative acts of state administrative agencies or competent persons in state administrative agencies when there are grounds to believe that such acts such decision is illegal, infringes upon their lawful rights and interests. It can be said that the citizen's right to complain is a legal concept expressed in the fact that citizens can make their own decisions about bringing petitions and complaints to competent state agencies.
And in turn, those agencies are responsible for studying and dealing with petitions and complaints in accordance with a prescribed order and time limit. The right to complain only appears in connection with the process of performing the state management function. The participation of lawyers in the process of settling complaints and denunciations ensures the complainant to well perform his/her rights and obligations during the complaint process, on the other hand, helps the competent authority to settle the case in a timely manner. objectively and cautiously.
