Questions 10-11 refer to the following text-message chain.
Claire Cha 3:55 P.M.
You left in such a rush. Did you manage to catch the train?
Hyuk Shin 3:55 P.M.
No, but there’s another one in 10 minutes.
Claire Cha 3:57 P.M.
That’s a relief. Did you send the catering invoice to Mr. Kwon before you left the office?
Hyuk Shin 3:59 P.M.
Yes, but I had to send it by express mail. The fax machine wouldn’t connect.
Claire Cha 4:01 P.M.
That’s OK. He’ll get it by tomorrow anyway.
Hyuk Shin 4:02 P.M.
That’s what I thought.
0Câu 10
Where most likely is Mr. Shin as he writes to Ms. Cha?
A. At his office
B.At a dining establishment
C. At the local post office
D. At a train station
Câu 11
At 4:02 p.m., what does Mr. Shin most likely mean when he writes, “That’s what I thought”?
A. He managed to send a fax.
B.A delivery will arrive in time.
C. Express mail is a better option.
D. An invoice needed to be revised.
A.
B.
C.
D.

Questions 7-9 refer to the following article.
Auckland Daily Chronicle
Business Briefs
AUCKLAND (6 June)—Ann Marie Haas, former executive director of Gear Good, a company that develops and sells software for bike-sharing companies, has a new but related position. — [1] —. Beginning in November, she will be general manager of City Wheels, a bike-sharing company in Auckland. — [2]—.
The move comes at an opportune moment for both Ms. Haas and City Wheels. Ms. Haas had worked for Gear Good in Wellington since the company was founded five years ago but was yearning to return to Auckland, where she grew up. City Wheels was looking for a new leader to oversee its planned expansion from 50 to 75 bike stations in Auckland. — [3]—. “I’m thrilled to join a company that’s important to residents and tourists alike,” Ms. Haas said.
The City Wheels system is simple and affordable for occasional use. — [4]—. The first thirty minutes of biking are free, and after that, the cost is $4 per hour or $20 per day. Ms. Haas said she is enthusiastic about this venture, both for herself and for the city of Auckland.—Tahei Davis, Staff Writer
0Câu 7
What is the purpose of the article?
A. To describe the financial difficulties a business is facing
B.To announce the launch of a new software company
C. To report on an executive's career move
D. To assess recent tourism trends in Auckland
Câu 8
What does City Wheels expect to do?
A. Open an office in Wellington
B.Add more bike stations
C. Increase its rates
D. Offer several new bike tours
Câu 9
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?“A modest $5 registration fee is required to begin using City Wheels bikes.”
A. [1]
B.[2]
C. [3]
D. [4]
A.
B.
C.
D.

Questions 5-6 refer to the following letter.
To: Sales Associates Team
From: Shein, Clifford
Date: November 22
Subject: Urgent matter
Dear Sales Associates,
The most recent edition of The Brooktown Weekly ran our advertisement with a misprint. It listed the end our half-price sale as December 11 instead of December 1. While a correction will appear in the paper’s next issue, it is to be expected that not all of our customer will aware the error. Therefore, if shoppers ask between December 2 and 11 about the sale, first apologize for the inconvenience and then offer them a coupon for 10% off any item they wish to purchase, either in the store or online.
Should customers have any further questions, please direct them to the floor manager. Thank you for your assistance in this matter.
Clifford Shein, General Manager. Williams Apparel
0Câu 5
What is stated about The Brooktown Weekly?
A. It runs advertisements by Williams Apparel in every edition.
B.It misidentified the last day of Williams Apparel’s promotional event.
C. It will include discount coupons from Williams Apparel in its next edition.
D. It apologized to the general manager of Williams Apparel for an inconvenience.
Câu 6
What does Mr. Shein ask the sales associates to do?
A. Refer customers to the company’s Web site for additional products
B.Refer customers to the store’s advertisement in local newspapers
C. Tell customers to discuss additional concerns with a supervisor
D. Tell customers about a problem with a new product
A.
B.
C.
D.

Questions 1-4 refer to the following article.
Global Business News
(May 17) The chief financial officer of luxury car company BKM Motors will be resigning after less than three years in the position. — [1] — Nick Moore was previously the head of HYUN Motors for 10 years and was appointed chief executive of BKM Motors in late 2013. — [2] — He will leave the company on June 1, and it is said that disagreements with Bob Carter, the founder and chairman of BKM Motors, are die critical reasons for his resignation. BKM Motors reported that its revenues have dropped by 17%. — [3] — Roger Hill, the former CEO of S7 Motors, is one of the people being considered for the open position. — [4] — Tony Turner, the managing director of Hondo, said that this recent development at BKM Motors has created an impression of a brand in a financial crisis and that this is not a good way to revive the company.
0Câu 1
What is the article about?
A. The relocation of a headquarters
B.A financial analysis of a car brand
C. A change in company personnel
D. The retirement of an executive
Câu 2
Who is Bob Carter?
A. The managing director of Hondo
B.The founder of BKM Motors
C. The CEO of S7 Motors
D. The chief financial officer of BKM Motors.
Câu 3
What is NOT suggested in the article?
A. Sales at BKM Motors have decreased.
B.The chief financial officer will resign on June 1.
C. The resignation is being praised in the car industry.
D. The chief financial officer has been in the position for less than 3 years.
Câu 4
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?“The company said that a search for a new chief financial officer is being conducted.”
A. [1]
B.[2]
C. [3]
D. [4]
A.
B.
C.
D.

Decide which of the options - (A), (B), (C), or (D) - best completes the sentences in the reading passage.
Questions 1-4 refer to the following letter.
Mr. James Brown
World Travel Agency
2341 Seaside Avenue
Honolulu, HI 96822
Dear Mr. Brown,
Thank you for taking the time to review my resume and have an interview with me. I __1__ your offering me a chance to work as a secretary at your company.
Unfortunately, I have to decline your offer at this time. Actually, I__2__ offered a job as a travel agent from one of the biggest travel agencies in the country. And working as a travel agent __3__what I have wanted to do for a long time.
Nevertheless, I am truly disappointed that I won’t be working with you. __4__.
Truly,
Deborah
0Câu 1
Question 1
A. apologize
B.appreciate
C. regret
D. contribute
Câu 2
Question 2
A. have been
B.has been
C. have
D. has
Câu 3
Question 3
A. is
B.are
C. have been
D. had been
Câu 4
Question 4
A. I hope you will understand my decision.
B.It was a great pleasure working with you.
C. I hope to hear from you soon.
D. I would like an opportunity to work at your company.
A.
B.
C.
D.

Choose the correct option - (A), (B), (C), or (D) - to complete the sentences in the passage.
Questions 5-8 refer to the following letter.
October 21
Ms. Elaine Cook
Natural Food Company
700 Beach Road
Dear Ms. Cook,
Thank you for choosing Health Best Supplies to meet your needs for __5__ grown fruit and vegetables.
We are looking forward to __6__ a long-term relationship with your company. Even though our business is not the biggest in size, we have customers throughout the country and have been maintaining __7__ relationships with them over a long period of time. Moreover, in order to deliver our produce to our clients as freshly as possible, we are associated with Delivery Quick Co., which is well known for its safe and fast service.
__8__. We hope to serve you in the foreseeable future.
Sincerely,
Sarah Adams
Sales Director, Sales Department,
Health Best Supplies
0Câu 5
Question 5
A. organ
B.organic
C. organize
D. organically
Câu 6
Question 6
A. develop
B.developed
C. developing
D. development
Câu 7
Question 7
A. prosperous
B.popular
C. restricted
D. current
Câu 8
Question 8
A. In summary, we expect to set up a business meeting with you.
B.However, your next order has to be made this week.
C. Once again, thank you for using our business.
D. Please note that we make deliveries every day.
A.
B.
C.
D.

Questions 1-2 refer to the following notice.
TSL Laptop Loan Program
Patrons of Tartan Street Library (TSL) can now take advantage of our laptop loan program. Thanks to a donation from the Lynquire Corporation, we now have 25 new laptop computers available for in-house use only. The equipment can be rented once daily at our service counter for a fee of $3.00 per hour with a maximum loan period of two hours. Patrons can use the library’s wireless printer for a charge of $0.15 per page.
Please Note: TSL employees can assist with general start-up procedures for the laptops and with wireless Internet and printer connections. However, they are unable to provide any assistance with technical difficulties users may experience involving either the laptop itself or any computer program being used.
0Câu 1
What is stated about the Tartan Street Library’s laptop computers?
A. They can be borrowed at no charge.
B.They can be used only within the building.
C. They are owned by the Lynquire Corporation.
D. They can be rented three times per day.
Câu 2
According to the notice, what are TSL employees unable to do for laptop users?
A. Start the equipment
B.Connect to the Internet
C. Provide access to a printer
D. Help with equipment problems
A.
B.
C.
D.

Questions 3-4 refer to the following letter.
Black & Cassell Office Supplies
55 Belmont Street, Denver CO 80252
Phone: 720-555 0101
www.blanckandcassell.com
October 4
Elena Cardillo
124 Sagebrush Avenue, Apartment B-3
Denver, CO 80033
Dear Ms. Cardillo:
To thank you for being such a loyal customer, we would like to invite you to become a member of our new Frequent Buyer Club. It is free to join and will help you save money on future purchases. Once enrolled, you will receive a 5 percent discount on all purchases in our Denver and Boulder stores. The only requirement or maintaining your membership is to make at least one purchase per year.
To sign up, simply complete and send in the enclosed form or visit our Web site at www.blanckandcassell.com.
Sincerely,
Isaac Grantway
Customer Service Representative
Enclosure
0Câu 3
Why was the letter sent to Ms. Cardillo?
A. To announce an update to a Web sit
B.To offer a discount program
C. To confirm a recent order
D. To advertise a new store
Câu 4
What was sent with the letter?
A. A bill
B.A gift card
C. A refund
D. An application
A.
B.
C.
D.

Choose the correct option - (A), (B), (C), or (D) - to answer the questions about the three passages.
Questions 1-4 refer to the following article, flyer, and coupon.
0Câu 1
What can be inferred about Foodland?
A. It has opened Its first grocery store in the area.
B.It is run by one entrepreneur.
C. It is one of the biggest food distributors in town.
D. It employs international workers.
Câu 2
What is expected to happen on the day Foodland opens?
A. Gifts will be given.
B.International food will be tasted.
C. Free face painting will be done.
D. Free apps will become available.
Câu 3
What is the maximum discount customers can get?
A. 10%
B.20%
C. 30%
D. 40%
Câu 4
What is NOT true about the coupon deal?
A. It can be used with other promotions.
B.It is valid only for 3 days.
C. It can be used offline only.
D. It can be applied to every item at the store.
A.
B.
C.
D.

Choose the correct option - (A), (B). (C), or (D) - for each question about the reading passage.
Questions 1-3 refer to the following e-mail.
To: |
From: |
Date: | February 2
Subject: | Job opening
Dear instructors,
I would like to let you know that we will be hiring one full-time Chinese language instructor. — [1] — If you know anyone who would be interested and is a strong candidate for the position, please tell that person to send me his or her résumé. — [2] —.
All candidates should possess teaching qualifications. Recognized teaching licenses such as a CCLTA (Certified Chinese Language Teacher of Adults) are preferred. — (3) — Since we do not have much time left before the next semester starts on March 1, we would like to schedule interviews as soon as possible. — [4] —
Thank you for your cooperation.
Regards,
Jimin Jang
Coordinator of Language Department
Pitman Community College
0Câu 1
Why did Mr. Jang write the e-mail?
A. To recruit a new staff member
B.To request a new contract
C. To inquire about job descriptions
D. To schedule training courses
Câu 2
When should a new teacher be available to teach?
A. On January 1
B.On February 2
C. On March 1
D. On April 2
Câu 3
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?“In addition, the person should have a minimum of 3 years’ experience with either adults or children.”
A. [1]
B.[2]
C. [3]
D. [4]
A.
B.
C.
D.