Questions 26-29 refer to the following online chat discussion
Leon Barkov [9:42 A.M.]
Hi, everyone. I just got in the conference room, and I’m having some trouble with the projector. It keeps shutting off. Does anyone know why?
Wayne Preston [9:44 A.M.]
This happened to me last time. Try pushing the gray reset button.
Anna Mertz [9:44 A.M.]
Wasn’t everything supposed to be set up by 9:30 the morning? I hope we’ll be able to get everything ready before the new hires start arriving.
Leon Barkov [9:48 A.M.]
Carol Heinz was supposed to do it, but there was another meeting in the room and it ran late. She couldn’t wait, so she asked me to set up once the room was free.
Leon Barkov [9:49 A.M.]
No. that doesn’t work. Wayne, can you come down here?
Wayne Preston [9:50 A.M.]
On my way.
Anna Mertz [9:61 A.M.]
Are you all set otherwise?
Leon Barkov [9:52 A.M.]
Yes. The sides are ready to go. I ran them by a few colleagues to make sure everything is clear. I’ve made hard copies of the presentation and all the forms that the new hires will need to fill out.
Anna Mertz [9:55 A.M.]
Good. I’ll be there at noon to take everyone to lunch and then to the security office to pick up their badges. I’ll collect the forms then too, so please make sure they’re completed before then. I’ll bring the group back at 1:30 for the rest of the orientation session.
Leon Barkov [9:59 A.M.]
Thanks. The projector’s working fine now. Wayne attached a different power cord
0Câu 26
What is Mr. Barkov preparing to do?
A. Train new employees
B.Meet with Ms. Mertz
C. Copy some documents
D. Present at a conference
Câu 27
Why was the conference room not set up by 9:30 a.m.?
A. Because the projector had not been located.
B.Because a meeting did not end on time.
C. Because Ms. Heinz was not at work.
D. Because the new employees arrived late.
Câu 28
At 9 50 a.m., what does Mr. Preston most likely mean when he writes. “On my way”?
A. He is traveling to work
B.He will meet Ms. Mertz for lunch
C. He will finish reviewing some slides
D. He is coming to help Mr. Barkov
Câu 29
What will happen at noon?
A. Employees will listen to a presentation.
B.Employees will return from the security office.
C. Ms. Mertz will go to the conference room.
D. Mr. Barkov will complete some forms.
A.
B.
C.
D.

Questions 30-34 refer to the following advertisement and e-mail.
Boriken Islander
Boriken Islander is Puerto Rico’s largest locally owned car rental company. We offer a range of vehicles at the lowest possible prices. If you can get a lower rate with any of our local competitors, we will match that rate and pay for a full tank of fuel! The following vehicles are available for rent:
Car Class
Description
Weekly rate
Economy
2-door vehicle suitable for 4 passengers and 2 large bags
$199.00
Compact
4-door vehicle suitable for 4 passengers and 3 large bags
$229.00
Standard
4-door vehicle suitable for 5 passengers and 4 large bags
$259.00
Premium
4-door vehicle suitable for 5 passengers and 5 large bags
$309.00
Rates listed refer to payments made in person at our customer service counter. Discounted rates and details about the features of each car type are available on our Web site, www.borikenislander.com. Looking for even more savings? Use our services during April and May and receive an additional 10% off the weekly rate.
To: customerservice@borikenislander.com
From: mgutierrez@rotpa.net
Date: April 4
Subject: Inquiry
Hello,
I will be traveling to Puerto Rico on business during the second half of this month, so I just visited your Web site to make a reservation. I plan to rent a 4-door vehicle, because I will be traveling with three colleagues and want to be mindful of their comfort. At the same time. I am on a limited budget, so I intend to book the least expensive vehicle of this type.
Before finalizing the booking, though, there are two pieces of information I would like to have, both of which I was unable to locale on your site. First, if I pick up the car at your branch in San Juan and drop it off at either your Ponce or Aguadilla branch at the end of the rental period, will I be charged a drop-off fee? Second. I am unfamiliar with the roads and the traffic on the island, so I would like to add a navigation system to my order Would that be possible? If so, how much would the weekly rate be?
Thank you for your assistance.
Magdalena Gutierrez
0Câu 30
What information is NOT included in Boriken Islander’s advertisement?
A. The rental prices for its vehicles
B.The number of people each kind of vehicle can accommodate
C. The amount of fuel each kind of vehicle typically uses
D. The amount of luggage space in each kind of vehicle
Câu 31
What type of car will Ms. Gutierrez most likely rent?
A. Economy
B.Compact
C. Standard
D. Premium
Câu 32
What is indicated about Boriken Islander?
A. It has locations in various Puerto Rican cities
B.Its customers are primarily businesspeople
C. It charges a cash deposit for online reservations
D. It is owned by an international corporation
Câu 33
What is suggested about Ms. Gutierrez?
A. She has visited Puerto Rico before
B.She will be eligible for a discounted rate
C. She frequently does business with Boriken Islander
D. She was referred to the rental agency by another traveler
Câu 34
According to the e-mail, what is one piece of information that Ms. Gutierrez is seeking?
A. The company’s business hours
B.The company’s reservation procedures
C. Additional details about the types of cars available
D. The availability of a navigation device
A.
B.
C.
D.

Questions 35-39 refer the following Web sie and announcement.
http://moooeycounty.com
Home | Districts | Dining | Hiking | Shopping |
Mooney County Districts
The Harbor District, known for its top-rated eateries and nightlife can be found along Hilver Street. The neighborhood is famous for offering a wide selection of ethnic cuisines.
The West End is home to a vibrant community of artists and musicians. Museums and galleries host exhibitions year-round. The Park Pavilion in Windmere Park offers a range of musical entertainment. The venue is large, and shows are always free.
The Historic District has some of the oldest and most interesting buildings in the state, including the County Courthouse and Bella’s Market. Guided bus tours through this area can be arranged through the City Tour Company. Bicycle rentals can be found at the Visitor Center on Main Street.
Leona Hills showcases the natural beauty of Mooney County. The Mooney County Nature Preserve is the district’s main attraction. Exquisite views of the Leona River Valley can be enjoyed from hiking trails.
Announcing: The Mooney County Parade
This popular annual event will be held next Saturday starting at noon at the County Courthouse. As usual, parade groups will march down Keel Street and turn onto Laurel Road. The route ends at Windmere Park. After the parade, the Santiago Heart band is scheduled to perform at 2:00 p.m. at the Park Pavilion. Awards recognizing the top entries in a number of categories from the parade will also be presented.
Officials are reminding citizens that vehicles will encounter detours in the vicinity of the parade route due to temporary road closures, and street parking will be very limited. Spectators are encouraged to use the shuttle bus service, which will start at 10:30 a.m. and run every 20 minutes all day.
0Câu 35
For whom the Web site most likely intended?
A. Visitors to Mooney County
B.Real estate developers
C. Parade participants
D. Government officials
Câu 36
According to the Web site, what is offered in the Harbor District?
A. Guided bus tours
B.A variety of dining options
C. Scenic walking trails
D. Notable architectural sites
Câu 37
What is NOT implied about the Historic District?
A. It is home to a museum of history
B.It is suitable for riding a bicycle
C. A parade begins there every year
D. Bus tours are offered there
Câu 38
What is indicated about the musical performance after the parade?
A. It showcases the talents of local musicians
B.It is free to the public.
C. It will be held in Leona Hills.
D. It features an award-winning band.
Câu 39
What recommendation is made in the announcement?
A. Avoid sections of Windmere Park that are under construction
B.Follow Laurel Road for the best view of the parade
C. Take public transportation to minimize
D. Arrive early in order to visit the market
A.
B.
C.
D.

Questions 40-44 refer to the following credit-card statement and e-mails.
0Câu 40
For what did Mr. Blanquera use his credit card most often in July?
A. Office supplies
B.Clothing
C. Gifts
D. Dining
Câu 41
When did Mr. Blanquera speak to Harmonium Gifts on the telephone?
A. On July 3
B.On July 21
C. On August 5
D. On August 8
Câu 42
In the first e-mail, the word “listed” in paragraph 1, line 3, is closest in meaning to
A. ranked
B.decided
C. provided
D. checked
Câu 43
How much does Harmonium Gifts charge for gift wrapping?
A. S5.00
B.$7.50
C. S10. 00
D. $15. 00
Câu 44
What information does Ms. Taylor want from Mr. Blanquera?
A. Which form of compensation he prefers
B.Which sales representative he talked to
C. What items should be gift wrapped
D. Where to send a refund
A.
B.
C.
D.

Questions 18-21 refer to the following Web site
Home | Subject Guide | Latest Polls | Contact Us
Pondress
Because Your Opinion Mailers
The Pondress Corporation has been conducting public opinion polls on current issues for more than three decades. All our polls are based on telephone interviews with adults 18 years of age or older who live in specific polling areas. To ensure that every adult living within a polling area has an equal chance of being contacted, potential interviewees are selected by a computer that random generates phone numbers from all working exchanges.
To find out what people think about what is happening in the world these days, visits our Latest Polls page. New polls are published weekly, and all polls are stored and accessible online. If you prefer to search for polls by subject, go to our Subject Guide page. If you would like to reproduce tables, charts, or any other graphic created by Pondress, go to the Contact Us page and click the link for our Permissions Department. There you will find an easy-to-use online form to fill out with details about how and where you intend to use the information. In most cases, a response is provided within 24 hours of submission.
0Câu 18
In paragraph 1, line 1, the word “current” is closest in meaning to
A. moving
B.customary
C. contemporary
D. momentary
Câu 19
What is NOT mentioned about poll participants?
A. They are randomly selected.
B.They are interviewed in groups.
C. They are interviewed over the phone.
D. They are adults.
Câu 20
What is indicated about the Pondress Corporation?
A. It updates its Web site every week
B.It has offices in multiple locations
C. It is searching for new employees
D. It publishes nonfiction books
Câu 21
How can readers get permission to reproduce graphics?
A. By sending an e-mail
B.By making a phone call
C. By submitting a paper form
D. By providing information online
A.
B.
C.
D.

Questions 15-17 refer to the following article.
Parking Survey Awaited
Many Sumrita residents, businesses, and visitors have expressed concerns to town officials that there are not enough parking spaces. — [1]—. Some have called for construction of a second parking garage in the next two years.
With a data-collection project scheduled to begin on Tuesday, led by Paston Associates of Turnbridge, town officials will soon learn the extent of the parking problem on a typical weekday, during the evening, and at peak times when events are taking place in the center of town. — [2]—. When it is completed, the study will provide an updated inventory of all public and private parking spaces in the area and their typical rates of use. — [3]—.
“Anecdotally people say that demand has increased with the four new businesses and the residential projects we've seen in the last five years," said Planning Director Akash Singh. — [4] —.
0Câu 15
How many parking garages are currently in Sumrita?
A. One
B.Two
C. Four
D. Five
Câu 16
What does the article indicate about the survey?
A. It will study the demand for parking in three local neighborhoods.
B.It will measure the demand for parking at various times.
C. It will be paid for by Paston Associates of Turnbridge.
D. It will be conducted by Sumrita’s planning director.
Câu 17
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?“But we need hard data before we can consider another costly parking garage”
A. [1]
B.[2]
C. [3]
D. [4]
A.
B.
C.
D.

Questions 12-14 refer to the following memo.
To: All Office Employees
From: Paul Sundquist
Re: Document printing
Date: Thursday, April 5
Based on the expense report from last quarter, it is clear that we must reduce our costs for office supplies. One area where we can realize savings is in printing and copying documents.
Many of us have been making color copies of basic documents, such as meeting minutes, product documentation drafts, and budget sheets. — [1]—. While multicolor documents are more attractive and attention-grabbing than black-and-white ones, color ink cartridges are very expensive. Purchasing frequent replacements ultimately leaves us with less money to spend on things like business travel and social events. — [2] —.
Rather than instituting a system wherein all jobs must first be approved by the department supervisors. I would prefer that employees make their own decisions about printing and copying. — [3] —. Please reserve the use of color for only those cases where visual appeal is a relevant factor. — [4]—. Thank you for your attention to this matter.
0Câu 12
What is one purpose of the memo?
A. To announce the release of a quarterly expense report
B.To alert employees to a budget concern
C. To inform staff of an error in a document
D. To request feedback on a departmental procedure
Câu 13
What are employees advised to do?
A. Make black-and-white copies of basic documents
B.Tell coworkers about upcoming social events
C. Distribute meeting notes by e-mail
D. Report broken copy machines to their supervisors
Câu 14
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?“Publicity flyers intended for clients are one obvious example.”
A. [1]
B.[2]
C. [3]
D. [4]
A.
B.
C.
D.

Questions 10-11 refer to the following online chat discussion.
Bernadette Larkin [1:51P.M.]
It’s my first time participating in a training session online. I just open the meeting invitation in my e-mail and click the join button, right?
Howard Schlupp [1:52 P.M.|
That’s right. Then you’ll need to enter the access code: 63119003.
Bernadette Larkin [1:54 P.M.]
A window appeared with this message: “Access denied. Please try again later.” Should I try a different code?
Howard Schlupp [1:55 P.M.]
Let me check on that.
Bernadette Larkin [1:55 P.M.]
Or maybe there's an issue with the invitation I got?
Howard Schlupp [1:56 P.M.]
Here we go. I gave you the meeting code instead of the access code. Try 882963.
Bernadette Larkin [1:57 P.M.]
That worked. Thanks.
Howard Schlupp [1:58 P.M.]
Good. Make sure your computer speaker is on, then click the mute button at the top right of the screen. You'll be able to hear the trainer, but we won’t hear any background noise from your side.
0Câu 10
At 1:56 p.m., what does Mr. Schlupp most likely mean when he writes, “Here we go”?
A. He is about to start a meeting
B.He is surprised by Ms. Larkin’s request
C. He has determined the cause of a problem.
D. He would like to invite Ms. Larkin to a meeting.
Câu 11
What is probably true about Ms. Larkin?
A. She has recently received a new computer.
B.She does not have permission to attend the meeting.
C. She often participates in conference calls.
D. She will not need to speak during the training session.
A.
B.
C.
D.

Questions 8- 9 refer to the following survey.
The Broad Lake Inn
Thank you for staying at the Broad Lake Inn! Customer satisfaction is very important to us, and we would appreciate your feedback. Please fill out the survey below and leave it with the receptionist at the front desk when you check out.
How satisfied were you with the Broad Lake Inn?
Please circle one selection for each category:
Service
Not satisfied
Satisfied
Very satisfied
Cleanliness
Not satisfied
Satisfied
Very satisfied
Appearance
Not satisfied
Satisfied
Very satisfied
Restaurant
Not satisfied
Satisfied
Very satisfied
Would you recommend the Broad Lake Inn to others?
No Maybe Yes
Please add any comments or suggestions you may have in the space below.
Overall, I had a wonderful experience at the inn. The employees were extremely friendly, and the inn was very clean and comfortable. Thanks to the well-equipped computer center, I was able to get a lot of work done. The restaurant, however, was quite expensive, and the food was not particularly tasty.
If you wish to be contacted regarding your feedback, please provide your name and phone number or e-mail address below:
Minna Haataja
mhaataja@feridia.fi
0Câu 8
What are guests asked to do?
A. Return a completed form
B.Leave their keys at the front desk
C. Tell their friends about the inn
D. Recommend staff members for awards
Câu 9
What is suggested about Ms. Haataja?
A. She is an experienced cook.
B.She would like a job in the hotel industry.
C. She frequently travels on business.
D. She would like to discuss her stay with hotel staff.
A.
B.
C.
D.

Questions 1-2 refer to the following text message chain.
Jack Bell 6:30 P.M.
Would you like to have dinner with me after work?
Sue Davis 6:31 P.M.
Sounds fantastic. I’m starting to feel hungry.
Jack Bell 6:32 P.M.
How about the new Italian restaurant across the street?
Sue Davis 6:32 P.M.
Good. But can we leave a little later? In an hour, maybe? I need to work on the financial report a little more.
Jack Bell 6:34 P.M.
Of course. When is the deadline for it?
Sue Davis 6:34 P.M.
Tomorrow. The raw data I received from Ms. Cox was not accurate, so I had to start all over again.
Jack Bell 6:36 P.M.
That’s not a surprise. She makes those kinds of mistakes quite often.
Sue Davis 6:38 P.M.
Oh, well. I’m almost done anyway. I’ll see you in the lobby later then.
Jack Bell 6:39 PM.
Sure. See you soon.
Send
0Câu 1
What time will Mr. Bell and Ms. Davis most likely meet?
A. Around 6:40 P.M.
B.Around 7:10 P.M.
C. Around 7:40 P.M.
D. Around 8:10 P.M.
Câu 2
At 6:36 PM., what does Mr. Bell mean when he writes, “That’s not a surprise”?
A. He expected Ms. Cox to make a mistake.
B.He is pleased that Ms. Cox is improving.
C. He believes anyone can make mistakes.
D. He thinks that Ms. Cox is reliable.
A.
B.
C.
D.