Questions 40-44 refer to the following credit-card statement and e-mails.
0Câu 40
For what did Mr. Blanquera use his credit card most often in July?
A. Office supplies
B.Clothing
C. Gifts
D. Dining
Câu 41
When did Mr. Blanquera speak to Harmonium Gifts on the telephone?
A. On July 3
B.On July 21
C. On August 5
D. On August 8
Câu 42
In the first e-mail, the word “listed” in paragraph 1, line 3, is closest in meaning to
A. ranked
B.decided
C. provided
D. checked
Câu 43
How much does Harmonium Gifts charge for gift wrapping?
A. S5.00
B.$7.50
C. S10. 00
D. $15. 00
Câu 44
What information does Ms. Taylor want from Mr. Blanquera?
A. Which form of compensation he prefers
B.Which sales representative he talked to
C. What items should be gift wrapped
D. Where to send a refund
A.
B.
C.
D.

Questions 18-21 refer to the following Web site
Home | Subject Guide | Latest Polls | Contact Us
Pondress
Because Your Opinion Mailers
The Pondress Corporation has been conducting public opinion polls on current issues for more than three decades. All our polls are based on telephone interviews with adults 18 years of age or older who live in specific polling areas. To ensure that every adult living within a polling area has an equal chance of being contacted, potential interviewees are selected by a computer that random generates phone numbers from all working exchanges.
To find out what people think about what is happening in the world these days, visits our Latest Polls page. New polls are published weekly, and all polls are stored and accessible online. If you prefer to search for polls by subject, go to our Subject Guide page. If you would like to reproduce tables, charts, or any other graphic created by Pondress, go to the Contact Us page and click the link for our Permissions Department. There you will find an easy-to-use online form to fill out with details about how and where you intend to use the information. In most cases, a response is provided within 24 hours of submission.
0Câu 18
In paragraph 1, line 1, the word “current” is closest in meaning to
A. moving
B.customary
C. contemporary
D. momentary
Câu 19
What is NOT mentioned about poll participants?
A. They are randomly selected.
B.They are interviewed in groups.
C. They are interviewed over the phone.
D. They are adults.
Câu 20
What is indicated about the Pondress Corporation?
A. It updates its Web site every week
B.It has offices in multiple locations
C. It is searching for new employees
D. It publishes nonfiction books
Câu 21
How can readers get permission to reproduce graphics?
A. By sending an e-mail
B.By making a phone call
C. By submitting a paper form
D. By providing information online
A.
B.
C.
D.

Questions 15-17 refer to the following article.
Parking Survey Awaited
Many Sumrita residents, businesses, and visitors have expressed concerns to town officials that there are not enough parking spaces. — [1]—. Some have called for construction of a second parking garage in the next two years.
With a data-collection project scheduled to begin on Tuesday, led by Paston Associates of Turnbridge, town officials will soon learn the extent of the parking problem on a typical weekday, during the evening, and at peak times when events are taking place in the center of town. — [2]—. When it is completed, the study will provide an updated inventory of all public and private parking spaces in the area and their typical rates of use. — [3]—.
“Anecdotally people say that demand has increased with the four new businesses and the residential projects we've seen in the last five years," said Planning Director Akash Singh. — [4] —.
0Câu 15
How many parking garages are currently in Sumrita?
A. One
B.Two
C. Four
D. Five
Câu 16
What does the article indicate about the survey?
A. It will study the demand for parking in three local neighborhoods.
B.It will measure the demand for parking at various times.
C. It will be paid for by Paston Associates of Turnbridge.
D. It will be conducted by Sumrita’s planning director.
Câu 17
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?“But we need hard data before we can consider another costly parking garage”
A. [1]
B.[2]
C. [3]
D. [4]
A.
B.
C.
D.

Questions 12-14 refer to the following memo.
To: All Office Employees
From: Paul Sundquist
Re: Document printing
Date: Thursday, April 5
Based on the expense report from last quarter, it is clear that we must reduce our costs for office supplies. One area where we can realize savings is in printing and copying documents.
Many of us have been making color copies of basic documents, such as meeting minutes, product documentation drafts, and budget sheets. — [1]—. While multicolor documents are more attractive and attention-grabbing than black-and-white ones, color ink cartridges are very expensive. Purchasing frequent replacements ultimately leaves us with less money to spend on things like business travel and social events. — [2] —.
Rather than instituting a system wherein all jobs must first be approved by the department supervisors. I would prefer that employees make their own decisions about printing and copying. — [3] —. Please reserve the use of color for only those cases where visual appeal is a relevant factor. — [4]—. Thank you for your attention to this matter.
0Câu 12
What is one purpose of the memo?
A. To announce the release of a quarterly expense report
B.To alert employees to a budget concern
C. To inform staff of an error in a document
D. To request feedback on a departmental procedure
Câu 13
What are employees advised to do?
A. Make black-and-white copies of basic documents
B.Tell coworkers about upcoming social events
C. Distribute meeting notes by e-mail
D. Report broken copy machines to their supervisors
Câu 14
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?“Publicity flyers intended for clients are one obvious example.”
A. [1]
B.[2]
C. [3]
D. [4]
A.
B.
C.
D.

Questions 10-11 refer to the following online chat discussion.
Bernadette Larkin [1:51P.M.]
It’s my first time participating in a training session online. I just open the meeting invitation in my e-mail and click the join button, right?
Howard Schlupp [1:52 P.M.|
That’s right. Then you’ll need to enter the access code: 63119003.
Bernadette Larkin [1:54 P.M.]
A window appeared with this message: “Access denied. Please try again later.” Should I try a different code?
Howard Schlupp [1:55 P.M.]
Let me check on that.
Bernadette Larkin [1:55 P.M.]
Or maybe there's an issue with the invitation I got?
Howard Schlupp [1:56 P.M.]
Here we go. I gave you the meeting code instead of the access code. Try 882963.
Bernadette Larkin [1:57 P.M.]
That worked. Thanks.
Howard Schlupp [1:58 P.M.]
Good. Make sure your computer speaker is on, then click the mute button at the top right of the screen. You'll be able to hear the trainer, but we won’t hear any background noise from your side.
0Câu 10
At 1:56 p.m., what does Mr. Schlupp most likely mean when he writes, “Here we go”?
A. He is about to start a meeting
B.He is surprised by Ms. Larkin’s request
C. He has determined the cause of a problem.
D. He would like to invite Ms. Larkin to a meeting.
Câu 11
What is probably true about Ms. Larkin?
A. She has recently received a new computer.
B.She does not have permission to attend the meeting.
C. She often participates in conference calls.
D. She will not need to speak during the training session.
A.
B.
C.
D.

Questions 8- 9 refer to the following survey.
The Broad Lake Inn
Thank you for staying at the Broad Lake Inn! Customer satisfaction is very important to us, and we would appreciate your feedback. Please fill out the survey below and leave it with the receptionist at the front desk when you check out.
How satisfied were you with the Broad Lake Inn?
Please circle one selection for each category:
Service
Not satisfied
Satisfied
Very satisfied
Cleanliness
Not satisfied
Satisfied
Very satisfied
Appearance
Not satisfied
Satisfied
Very satisfied
Restaurant
Not satisfied
Satisfied
Very satisfied
Would you recommend the Broad Lake Inn to others?
No Maybe Yes
Please add any comments or suggestions you may have in the space below.
Overall, I had a wonderful experience at the inn. The employees were extremely friendly, and the inn was very clean and comfortable. Thanks to the well-equipped computer center, I was able to get a lot of work done. The restaurant, however, was quite expensive, and the food was not particularly tasty.
If you wish to be contacted regarding your feedback, please provide your name and phone number or e-mail address below:
Minna Haataja
mhaataja@feridia.fi
0Câu 8
What are guests asked to do?
A. Return a completed form
B.Leave their keys at the front desk
C. Tell their friends about the inn
D. Recommend staff members for awards
Câu 9
What is suggested about Ms. Haataja?
A. She is an experienced cook.
B.She would like a job in the hotel industry.
C. She frequently travels on business.
D. She would like to discuss her stay with hotel staff.
A.
B.
C.
D.

Questions 1-2 refer to the following text message chain.
Jack Bell 6:30 P.M.
Would you like to have dinner with me after work?
Sue Davis 6:31 P.M.
Sounds fantastic. I’m starting to feel hungry.
Jack Bell 6:32 P.M.
How about the new Italian restaurant across the street?
Sue Davis 6:32 P.M.
Good. But can we leave a little later? In an hour, maybe? I need to work on the financial report a little more.
Jack Bell 6:34 P.M.
Of course. When is the deadline for it?
Sue Davis 6:34 P.M.
Tomorrow. The raw data I received from Ms. Cox was not accurate, so I had to start all over again.
Jack Bell 6:36 P.M.
That’s not a surprise. She makes those kinds of mistakes quite often.
Sue Davis 6:38 P.M.
Oh, well. I’m almost done anyway. I’ll see you in the lobby later then.
Jack Bell 6:39 PM.
Sure. See you soon.
Send
0Câu 1
What time will Mr. Bell and Ms. Davis most likely meet?
A. Around 6:40 P.M.
B.Around 7:10 P.M.
C. Around 7:40 P.M.
D. Around 8:10 P.M.
Câu 2
At 6:36 PM., what does Mr. Bell mean when he writes, “That’s not a surprise”?
A. He expected Ms. Cox to make a mistake.
B.He is pleased that Ms. Cox is improving.
C. He believes anyone can make mistakes.
D. He thinks that Ms. Cox is reliable.
A.
B.
C.
D.

Choose the correct option - (A), (B), (C), or (D) - to complete the sentences in the passage.
Questions 1-4 refer to the following announcement.
It is with __1__ that we announce the new chair of the H&G charity committee, Aaron Taylor.
Aaron has been with the H&G Corporation for 7 years and has served on many committees in the past. He is currently working as a sales manager in the Marketing Department. Part of his new responsibilities will be __2__ how the H&G Corporation can help meet the needs of the homeless in our community. __3__. We are certain that he is ready __4__more people who are in need in our community.
0Câu 1
Questions 1
A. regret
B.pleasure
C. resentment
D. initiative
Câu 2
Questions 2
A. determine
B.to determine
C. determines
D. to be determined
Câu 3
Questions 3
A. We are sorry to hear that the committee will not be working for you.
B.It is an honor to offer you the position of sales representative.
C. We are pleased that Aaron has accepted this appointment.
D. We regret to inform you that Aaron has rejected our offer.
Câu 4
Questions 4
A. to help
B.helping
C. for helping
D. to be helped
A.
B.
C.
D.

Questions 1-2 refer to the following receipt.
Receipt #84502-11516
(Keep this receipt number handy. You will need it if you have to contact customer service.)
April 17, 6:43 p.m.
Received from Jasmine Shalib:
$54 payment to Pilgrim Theater
Charged to credit card ending in xxxx-1394 Description: Tickets for Philip Dadian in concert Friday. May 1, 7:30 p.m.
Unit price: $27 / Quantity: 2 / Amount: $54
IMPORTANT: Please print this receipt and bring it with you to the venue. No paper tickets will be mailed. Be sure to arrive early to check your name on the preorder list at the ticket counter. Tickets are nonrefundable.
0Câu 1
What does Ms. Shalib plan to do on May 1?
A. Call the theater
B.Request a refund
C. Pay her credit card bill
D. Attend a musical event
Câu 2
What must Ms. Shalib bring with her?
A. A credit card
B.Paper tickets
C. A copy of a receipt
D. A form of identification
A.
B.
C.
D.

Questions 3-5 refer to the following invoice.
0Câu 3
What most likely is Omicron Premier Services?
A. A hospital
B.A doctor’s office
C. A shipping company
D. A medical supply company
Câu 4
According to the invoice, what will happen on April 3?
A. An invoice will be revised
B.An order will be placed
C. A payment will be refunded
D. A shipment will be delivered
Câu 5
What is indicated about the gloves?
A. They are out of stock at the moment.
B.They are available in one size only.
C. They are no longer manufactured.
D. They are the wrong brand.
A.
B.
C.
D.